Terrible service
Order supposed to be delivered within a couple of days had still not arrived a couple of months later. Taylor & Francis (aka 'Bookpoint' in order-related emails) admitted this was due to an error in their process but expected me to simply carry on waiting indefinitely for them to fix it. After several follow ups, the book finally arrived. No apology was given when they explained their error - they seem uninterested in taking responsibility or remediating for their failures.