Arrived, carefully packed, in perfect condition.
I ordered two books from Taylor & Francis Group, trying my best to boycott and avoid Amazon. The books arrived after just two weeks, carefully packed and in perfect condition.
关于 Taylor & Francis Group
数据更新- 网站
- taylorandfrancis.com
- 分类
- 媒体与出版
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 4 条评价
- 差评回复率
- 14%（1/7 条）
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商家自述
International academic publisher with offices in the UK, USA, Singapore and Australia, publishes over 450 journals and over 1,500 new books each year.
Taylor & Francis Group靠谱吗？
Taylor & Francis Group（taylorandfrancis.com）在 OK.one 的综合评分为 1.9 分（满分 5 分），基于本站收录的 9 条用户评价，属于媒体与出版分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家回复了 14% 的差评；近 12 个月新增 4 条。数据最后更新于 2026-10-24。
用户怎么说
Exceptional Service
The customer service delivered by Taylor & Francis, and Hachette, was exceptional. From first contact, to last, every interaction has been flawless. The staff are professional, personable, knowledgeable and efficient. They are prompt in response, and do exactly what they say they will. I found the entire team to be kind and caring. Without necessity, they even fast tracked my inquiry and delivery. What's not to love?! It's a pleasure dealing with the staff; I always look forward to our communications, be it by phone or email. Jade, Sam,and Heather, who you be has me smile! Deepest gratitude for the excellent customer service and lovely personal engagement. 100% SATISFIED CUSTOMER
Taylor & Francis Group 回复2026-05-22
Hi Nyali, Thank you so much for your outstanding 5-star review! We are absolutely delighted to hear that you had such an exceptional experience with our Taylor & Francis and Hachette teams. Your feedback about our staff being professional, personable, knowledgeable, and efficient—and going above and beyond to fast-track your inquiry—is wonderful to hear. Your 100% satisfaction and deepest gratitude mean the world to us. Thank you for taking the time to share such thoughtful and detailed feedback. It has been a pleasure working with you, and we hope to have the opportunity to assist you again in the future! Best regards, Taylor & Francis Customer Service
F1000Research journal publisher's Tay…
F1000Research journal publisher's Tay and Francis. 4 Months, No Peer Review, Misleading Status Submitted Dec 2025. Paid in full. After 4 months and 50+ claimed reviewer invitations, ZERO reviews. Discovered reviewer showing "waiting for response" never received invitation. System appears broken or misleading. Poor service for paid publication.
Taylor & Francis Group 回复2026-04-30
Hello, I am sorry to hear about the significant delays and issues you have experienced with the peer review process for your manuscript. Waiting four months without any peer reviews after paying in full, along with the reviewer invitation system problems you have identified, is unacceptable. I would like to help escalate this for you. Please contact our team at [email protected] and include your manuscript ID in your email. Our team will investigate the delays, review the system issues you have encountered, and provide you with a resolution plan. Thank you for bringing this to our attention, and we are committed to resolving this matter promptly. Best regards, Taylor & Francis Customer Service
The in-stock book I ordered was never…
The in-stock book I ordered was never delivered and I got no response from the customer service team. Scam. Don't order from them
Poor customer service
Poor customer service. Ordered a book through taylor and francis group and it was delayed for twice as long as it promised for delivery. It still hasn't arrived and im being told to wait a month before getting back to them... lies at every second email. Firstly saying there is no tracking number, then saying the us to canada customs takes longer and that is why it's delayed... how do they know if there's no tracking? Constantly belittled with comments such as 'im sure you know'.... made to be condescending to there customers. I will not be buying from them again and expect a full refund when there arbitrary 1 month is reached and still no book has arrived. Legally ive paid for a book, I was informed 7-14 working days and now there saying more like a month because it's canada... no mention of this in any initial content when I was buying. If there was I would never have purchased from them. Ill sit now and once the month has passed, if my book has not arrived ill ask for a refund and if it isnt timely or it's refused and get my credit card to reverse transaction. Would never buy from them again.
Completely wrong book
Completely wrong book. T&F won't answer phone. No returns details provided.
This level of service is unacceptable.
I am extremely dissatisfied with the delivery service and overall experience with Routledge. My book was initially declared lost by UPS, and I had to spend hours filing complaints to eventually locate it. As the customer, I had to handle this entirely on my own, while Taylor & Francis Group, the sender I contacted, offered no assistance. This level of service is unacceptable.
The worst delivery experience I have…
The worst delivery experience I have ever had. Pre-Ordered a book and the delivery of it was botched 3 times. Their delivery company, Hatchette, is utterly useless. Attempted deliveries with absolutely no notification. If I had not chased this there would have been absolutely no follow-up by them. Hatchette passed the blame on to the delivery service they used. Got my book after 5 months of follow-up. Very disappointing.
Terrible service
Order supposed to be delivered within a couple of days had still not arrived a couple of months later. Taylor & Francis (aka 'Bookpoint' in order-related emails) admitted this was due to an error in their process but expected me to simply carry on waiting indefinitely for them to fix it. After several follow ups, the book finally arrived. No apology was given when they explained their error - they seem uninterested in taking responsibility or remediating for their failures.
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