Poor customer service
Poor customer service. Ordered a book through taylor and francis group and it was delayed for twice as long as it promised for delivery. It still hasn't arrived and im being told to wait a month before getting back to them... lies at every second email. Firstly saying there is no tracking number, then saying the us to canada customs takes longer and that is why it's delayed... how do they know if there's no tracking? Constantly belittled with comments such as 'im sure you know'.... made to be condescending to there customers. I will not be buying from them again and expect a full refund when there arbitrary 1 month is reached and still no book has arrived. Legally ive paid for a book, I was informed 7-14 working days and now there saying more like a month because it's canada... no mention of this in any initial content when I was buying. If there was I would never have purchased from them. Ill sit now and once the month has passed, if my book has not arrived ill ask for a refund and if it isnt timely or it's refused and get my credit card to reverse transaction. Would never buy from them again.