I asked for refund after my purchase for e-book (MTBE and other oxygenates) by Hamid Halim and my refund request was after 6 days. After my purchase and the terms and conditions says I can get refunded if I requested before 14 days. I have contacted them 2 times by email and they didn't respond back to me. It is a scam and I don't recommend anybody to buy from them
Taylor & Francis 回复2026-09-28
Dear Saleh,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you have experienced regarding your refund request.
We want to clarify that we did respond to your inquiry on 23rd September. However, it appears our email may not have reached you. Could you please check your spam or junk folder for emails from [email protected]? We recommend whitelisting this email address to ensure you receive all future communications from us.
Regarding your refund request, we understand your concerns. While our policy does allow refund requests within 14 days of purchase, refunds cannot be issued once the content has been accessed or downloaded. Our records indicate that the e-book content was accessed following your purchase, which unfortunately means we are unable to process a refund in accordance with our Returns and Cancellations Policy: https://www.routledge.com/policies/returns-cancellations.
We recognize this may not be the outcome you were hoping for, and we genuinely regret any disappointment this has caused. If you have any questions about this decision or if there is anything else we can assist you with, please don't hesitate to reach out to us directly at [email protected].
We value your understanding and appreciate your business.
Best regards,
Taylor & Francis Customer Service
Buyers - please beware of Taylor & Francis. I do NOT recommend them because they are not customer oriented, they are not effective in order delivery, and they will not reimburse you if the post office misdelivers the order. I have spent recent valuable time trying to get refunded for an order (or a merchant credit), but they are stubborn and will not accept responsibility for a misdelivered order. I am going to share my experience with other professionals with whom I work and interact (including at the university level), and I will give them the objective truth about T&F. Do not trust them because they will not honor their commitment to effectively deliver the order to you.
Taylor & Francis 回复2026-08-28
Dear Recent Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. This is not the level of service we strive to provide, and we understand how disappointing this situation has been for you.
We take all customer concerns seriously, and we'd like the opportunity to review your case in detail and work toward a resolution. Delivery issues can be complex, but we want to ensure we've explored every possible option to make this right.
Please contact our dedicated support team at [email protected] with your order details, and they will prioritize your case to find an appropriate solution.
We value your feedback as it helps us improve our service, and we hope to have the chance to restore your confidence in Taylor & Francis.
Kind regards,
Taylor & Francis Customer Service
I would give 0 if it were possible. Not able to access a paper with my university login.
Taylor & Francis 回复2026-08-25
Dear San A,
Thank you for taking the time to share your feedback. I am sorry to hear you are experiencing difficulties accessing a paper through your university login.
Access issues can be frustrating, and our support team is ready to help resolve this for you. Please contact us at [email protected] with the following details:
The article or paper you are trying to access (title or DOI)
Your university/institution name
A brief description of the error message or issue you are encountering
Our team will investigate this promptly and work to ensure you can access the content you need.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Taylor & Francis Customer Service
Looking at these reviews I realize I am not the only one who is incredibly disgusted with the way this company does business. I ordered a book through their online store a month ago. So far, it has not been delivered, despite my numerous requests. When I asked for a refund, they refused. When I contested this refusal they said they have cancelled the order. OK, good, how about a refund!?!?! So, now I have to wait for them to reply to my request for a refund. That should NOT be necessary. I agree, this company is a scam, or at least incompetent, if not outright fraudulent. BUYER BEWARE!!!!
Taylor & Francis 回复2026-08-21
Hi Debby,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced with your order. This is not the level of service we strive to provide, and we understand your disappointment.
We want to assure you that we have escalated your case internally and have been in direct contact with you regarding your refund via email. Your feedback is important to us and we are committed to making this right.
Again, we apologize for this experience and appreciate your patience as we work to resolve this matter.
Best regards,
Taylor & Francis Customer Service
I literally never write reviews but you have pissed me off so much that I just have to. Throughout the last few years at univeristy I can probably count on one hand the amount of times I have been able to successfully log in through my institution and access a journal article to be used in one of my assignments. It literally NEVER works and is so frustrating. Literally god awful worst site
Taylor & Francis 回复2026-04-29
Hello,
I am sorry to hear about the repeated login and access issues you have experienced throughout your university studies. Struggling to access journal articles when you need them for assignments is incredibly frustrating, and I apologize for the disruption this has caused to your academic work.
I would like to ensure this gets resolved for you. Please contact our support team at [email protected] with the following information:
Your institution name.
Your institutional email address.
Examples of the login errors or access issues you have encountered.
Specific journals or articles you have tried to access.
Our team will investigate the root cause of these persistent problems and work with your institution to ensure you have reliable access to the research content you need.
Thank you for your feedback—it helps us identify where we need to improve, and we are committed to making this right.
Best regards,
Taylor & Francis Customer Service
Absolute trash and a joke of a company. Had to use it to access a Ebook however the website decided to take over 2 minutes to load, after there was no PDF download option on the website. after finding it the page said "error failed to open" dont bother wasting time here find yourself a better website that WORKS!
Taylor & Francis 回复2026-04-29
Hello,
Thank you for your feedback, and I sincerely apologize for the frustrating experience you had trying to access your eBook. Encountering slow loading times and error messages when you need your content is completely unacceptable, and I understand your disappointment.
We would really like to help fix this issue for you. Our eBook support team specializes in resolving technical access problems and can investigate what happened with your download.
Please reach out to them at [email protected] and include any details about the eBook title and the errors you encountered. They will work to resolve this promptly.
We appreciate your patience and hope to provide you with a much better experience moving forward.
Best regards,
Taylor & Francis Customer Service
Terrible experience, i requested refund for ebook which was not downloadable to kindle, which was not stated on the website, i ve contacted them twice and no feedback was received. do not recommend this service.
Taylor & Francis 回复2026-03-30
Hi Dorota,
Thank you for your feedback and please accept our apologies for the delayed response—we only recently claimed our Trustpilot account.
We sincerely apologize for your frustrating experience. This is not the level of service we aim to provide.
We understand your concern about Kindle compatibility. We do offer a separate Amazon Kindle version of our eBooks, which is available for purchase directly through Amazon.
We would like to offer you a refund on this occasion. Please contact [email protected] with your order details, and our team will process your refund promptly.
We are sorry for the inconvenience this has caused and appreciate your patience.
Best regards,
Taylor & Francis Customer Service
They need to submit a manuscript to other publishers' journals to see how it works.
I have submitted a paper to one of journal under TF. It was the worst experience I had. They never mail the updates, such as decisions on your script. You have to visit their dashboard..
Very bad and expensive. Paid 48 euros for reading a two pages article of a book. (I thought it gave me the right to read the whole book for such amount of money)
Ordered an IN STOCK book on April 29. Was given an estimate of 2-3 weeks for delivery. 77 days later and NO BOOK. Nothing but excuses. DO NOT purchase from this company.
Per Lou Olsson (they/them) Trade Sales Representative: "Our warehouse suddenly went into administration and stopped shipping orders... we have been dealing with hundreds of similarly affected orders... we are unable to complete any supply of printed books at present."
bought an ebook but was blocked to access the book. contact for service support but never got back. from them. it is worse than scam business ! stay away !!!
Your site seemed reputable and helpful. Maybe it could be reputable but it is FAR from helpful. What's the one issue? It's COMPLETELY INACCESSIBLE! I am a student at OSU (Ohio State University) which may not be Ivy League but it's still a fine school. First when I attempt to login through my institution it is NOT listed. Secondly, when I try to enter into your site via OpenAthens there's some issue regarding conditional access where you 'accept' my credentials but my, my, it's STILL NOT ENOUGH! Thirdly, I could not even find the article in my OSU Library. Thanks a LOT for wasting my time!!! Do NOT recommend--save your time and sanity and try the next publishing site.
I contacted them about a confusing oddity in their pricing system for reprints. I found the information I needed the article for elsewhere in the meantime so I did not actually purchase, but their support people were polite and did a good job answering my question.
I think they're crazy to charge 60 USD for 48-hour access to a single magazine article, though.
I too think this company is a scam. I and my brother inherited royalties but in order to get paid the company has demanded more paper. work and documentary evidence than any of our father's other publishers, including Rutledge and Oxford. It was easier to transfer a house, bank accounts and a car. They were additionally demanding notarized signatures even though we are in England, where notaries can only be licensed by the Archbishop of Canterbury. It would cost more than the value of the notaries. The company should know because they began in England. We have been dealing with a particularly obnoxious staff member who heaps on more and more demands that are simply redundant given how much we have provided so far. It is all about their vanity and our questioning their dictatorial authority.
I bought an ebook from Taylor and Francis almost one year ago, and today have been dealing with an aggressive person from Informa asking me to pay for the ebook a second time as they said the payment (that I paid, last November) was returned to me, which it was not (I have checked my bank statements). This incredibly stressful experience has wasted much of my time today, and remains unresolved. I would never buy from Taylor and Francis again. They seem super scammy.
UPDATE: the company has now put this right by refunding the payment with a compensation for their error which I do appreciate.
My credit card did not work on their site so I used my debit card instead. Big mistake! They took an additional unauthorised payment from my current account, 2 months on they have admitted their 'technical error' and promised to refund the money. As of today they still have not done so. Do not buy from this organisation.
Another aggregator for online resources that is so utterly dismal- always crashes, unexpected errors and logs you out of the system after about 10 minutes of reading. No one is really that bothered about your incredibly dead and dry academic writing, make your interface user friendly
My order from December 13 still has not arrived, even though I paid for fast delivery. Why? Beacuse they did not provide the transport company with full contact information I entered. They seem to know very little about running an international e-shop. Won't be oredering again!
Ripped off. Told my time would be delivered on 3rd December and funnily enough not here on the 7th. Status code on the order not on the status codes list on the invoice. Only a small amount of money but disgusting. don’t use
Ordered and paid for an ebook. Can't access the download. Thats because they refer you to a company called Vitalsource. Vitalsource won't let you create an account unless you accept their cookies. They offer you a choice as to opt in or opt out. If you opt out you don't get an account so can't get your purchase.
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