Horrendous Tech and Customer Service
Is this how Audible treats its founding members?After 13 years of loyal membership, a glitch in the Audible iOS app has completely corrupted my library, causing hundreds of purchased books to vanish. Instead of solving a clear database issue, customer support gaslit the experience and flatly refused to provide an official complaint reference number or log tracking.After multiple broken callback promises and hours of wasted time, I have officially escalated this case directly to Audible's three most senior executives, including CEO Bob Carrigan.A 13-year customer shouldn't have to go to the executive suite just to get a functioning app library. I look forward to a swift resolution plan.#Audible #CustomerSuccess #Leadership #CustomerExperience #BusinessEthics