英国
Really disappointed. I only filled out the massive form because the terms were advertised as "free" for a single use. Upon completion I can't access them. They're presented in a special editor that doesn't allow cut and paste; the HTML download doesn't work with our markdown website. Termly's "free" offer is not technically a lie, but I feel mislead. It's a shame because had they just made them available for free, I'd have probably paid for the additional services.
I had a storied, but not awful experience with Hasleo (EasyUEFI). Fundamentally the software did what it said, but it could do with better error handling. Support was difficult to access, but then very responsive in the end. I purchased "Windows To Go Professional + Windows To Go Upgrader Professional + Lifetime Free Upgrades" in a bundle for about $80. I used "Windows To Go" successfully, but when I tried to use the upgrader I got an unhelpful error message (Copy file failed 0x06ED0080000000020). This sort of error might have been acceptable in the early 90s, but it's poor software craftmanship by today's standards. I then set about trying to get some support. I registered with their forum, then validated my email with a code. I then tried to post to their support Forum, which appeared to be locked: You do not have permission to access this page. This could be because of one of the following reasons: Your account has either been suspended or you have been banned from accessing this resource. You do not have permission to access this page. Are you trying to access administrative pages or a resource that you shouldn't be? Check in the forum rules that you are allowed to perform this action. Your account may still be awaiting activation or moderation. You have accessed this page directly rather than using appropriate forms or link. Since none of these assertions seemed true to me, I emailed their support@ address. Initially I got no response, but I have discovered that they did send one. I checked my SPAM folders and while there was no sign of the original email, I accept responsibility for not receiving it. When I emailed a second time from another address, they did get back to me. They explained the error message and the limitation with the software, which sadly makes it not useful for me. I requested a refund and even though lots of time had passed, they were reasonable and decent about it. This started as a 2-star review, but I've been consistently impressed by their support. This is now a 4-star review, because every company should be allowed to make mistakes if they're willing to remedy them retrospectively.