Useless
Ref Order: ONL1269919 So placed an order on a Friday evening, paid a total of £34.95 for shipping for it to arrive 2-3 working days the following week, great, whole point of this was fast delivery for it to be here within the following week, gets the email updates, great, gets the delivery time slot for following Wednesday 7am-10am, great, delivery day & time slot window arrive, no show, at around 10am just as delivery window slot closes I receive this email: “Good Morning, I'm just emailing regards to delivery that was due to take place today. Unfortunately your order wasn't loaded onto the van this morning due a loading issue so delivery won't be taking place today, sorry for the delay and inconvenience this may cause. I have now arranged for this to be re-dispatched as soon as possible. Your order will now be dispatched as soon as possible for the intended arrival within 2-4 working days Tracking information/estimated times of arrival will be provided once the order has been dispatched, if you are unable to be in for the delivery of your order we would recommend leaving a signed and dated note fastened to the door providing the driver with delivery instructions as to where your order can be left safe. Please note, this is weather permitting and at the driver's discretion. Please don't hesitate to contact us if you require any further assistance. Kind Regards ***** Not very good to me or my friend is it when the whole purpose of the order being placed was for the specific product & the 2-3 day faster delivery option, as other things needed to be done for the following week that were relying on this weeks time frame specifically for delivery, which messed up other plans as a domino effect, you put your trust in a company to make a simple delivery, you wait in, they have your phone number & should of called you to save you wasting time staying in for a no show they’d know of prior or to sort it out quicker, but instead let you wait until after the 3 hour slot to send an email instead with a poor excuse “a loading issue” its a roll of 3m by 4.4m lino?? What loading issue? No explanation other than that? Erm..wait another 2-4 working days on top of the days/time already wasted, for what? Another no show with some other excuse? Not risking it! Let alone no mention of refunding the faster delivery fee I paid extra for in the email either, sorry but NO, I will not be waiting another 2-4 working days for the risk of the same let down, wasting my time, my friends time, I phoned up their 0800 number & spoke to ****** who did say sorry & was initially trying to offer a refund the delivery at first, until I told her no point as the window/time frame was missed & was no good to me showing up later down the line days later, I requested the cancellation & full refund which she told me to wait 3-5 working days for it to be refunded, well if it don't refund expect a charge back off my bank & their fees on top for non delivery of goods! Lame empty excuse for poor service, anyone one reading this thinking about buying from them don’t bother, unless you don’t mind waiting weeks instead of days, find somewhere local to you that you can collect there & then from or can deliver same day or 1-2 days later etc without the rigmarole of having your time wasted with no shows & delays for days on end, especially if what you plan is time sensitive, with other appointments or arrangements made that hinge on it turning up when it’s supposed to when you paid for that faster service for that reason. Cancelled & full refund, 3-5 days we shall see.