Terrible biased service
Terrible, biased service. People who have no knowledge of mental health and discrimination against disability under the Equality Act 2010. All of these ombudsman services are the same. None are independent and ALL of them side with the authority, energy supplier, or whosoever else. Grow some compassion and put yourself in the shoes of the complainant, because it's never easy to have to complain. It's a stress, but we do it because an injustice has happened with the said authority or organisation. And if you just look at your score on TP, it's terrible. You are clearly not running an effective service. Bunch of jobsworths.