Incompetent, poor and inconsistent customer service
Paid £50 online for a pair of premium gym shorts and they send me a basic pair of £10 shorts. Immediately inform customer care who tell me they need 3-5 days to investigate and will come back to me. 5 days later no response. Call them again and again promised response, 3 days later no response. Call again and apparently they need to raise a new escalation because original escalation was wrong. Promised compensation but nothing. Nike still have my money and I do not have the item I ordered. This is beyond ridiculous and a complete waste of my time. Now need to consider credit card charge back. Goodbye Nike, I will stick to Adidas.