Yose power poor customer service
Have owned a Yose power rear wheel conversion kit for 14 months, without any issues, I was very happy. Unfortunately my battery started to suddenly shut down at just around 50% of it's charge. I contacted customer service as the battery is in warranty for 18 months. They asked me to return the battery so that could test and repair it, which I did. After a few days they contacted me to say the battery was beyond repair due the water damage and my best option was to buy a second hand battery at a cost of £120. I was surprised to here it was water damage as I avoid riding in the rain, and if I've been caught in the rain on my 15min commute I always dry everything when I get to my destination. I asked them to return the battery, which they did. When I receive it I decided to have a look inside to see how bad the water damage was. To my surprise the inside of the battery was like new with no sign of any water damage. This is very poor customer service and makes the warranty not worth the paper it's written on and has left me feeling that they just wanted to get more money out of me.