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Ken B

英国

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FOCO

Delayed Order

I placed an order before christmas but it did not arive within the 7 working days quoted. Chased up the order to be told that: "We just received a notification that due to an issue with our account, some orders were not imported into the system in a timely manner. These orders will no longer be shipped, and your account will be automatically refunded later. We haven't yet received notification from our superiors regarding the specific refund time." Should I risk to order again without first receiving a refund for the first order? Seems to be a ramshackle organisation.

2026-01-09