NO ONE SHOULD HAVE TO WORK THIS HARD FOR A SIMPLE PURCHASE!
It took me three email replies from "Katie" to realize I was dealing with a Chinese factory. When you receive a tracking id and use it, the status shows that the product is waiting to be picked up. But somehow they are allowed to charge my credit card because, of course, my bank doesn't check for the truth. Repeated emails all resulted in "Katie" telling me the shipping status is incorrect and the product has shipped but after a while, it becomes clear the product may or may not be traveling to the next shipping location but you may never know until you decide to simply declare the product undeliverable and start the process of recovering your money. There is zero transparency with these factories and their credibility is zero as well.No One Should Work This Hard for a simple purchase!