Zero stars should be an option for this company.
I have only given one star as zero wasn't an option. Husband's bike developed fault almost immediately. It has been away with engineers for 5 months and there is a string of countless emails all initiated by my husband. Bike was returned finally today and unbelievably is not fixed. Literally cannot believe that in this day and age customer service as bad as this exists. DO NOT BUY A BIKE FROM THIS COMPANY. Update 1: 12/5/25 Usual response below. I'm afraid on past experiences we're not hopeful of a resolution. I'll keep you posted. Update 2: 13/5/25. Husband told to check his nuts (on a bike that's just come back from being with PVY's chosen repair engineers for 5 months) This advice was given in November last year (email number 3 of 112). Here we go again! Update 3: 14/5/25. There seems to be an obsession with PVY's UK repair centre with my husband's nuts as he's been asked AGAIN to check them. But PVY Jeff on Facebook is now on the case. Let's see if he can bring this debacle to a successful end. Update 4: 15/5/25. PVY want the bike to be sent back to the repair engineers where it’s spent the last 5 months being ‘repaired’. Update 5: 16/5/25. The power of social media! PVY Geoff has arranged for a new rear wheel and motor to be sent to our home. It seems like this company make every piece to order as they have none of the parts at the moment. So we wait. Again. Update 6: 26/5/25. Ten days after being promised the parts they haven't been dispatched yet. Is this acceptable? Update 7: 6/6/25. Three weeks since they promised to send the replacement part. Not yet dispatched despite them being available to buy on PVY website. Update 8: 16/6/25. Exactly one month after being promised shipment of the promised part, it's arrived in the UK. Husband will be paying an alternative bike repair company to install it on the bike as he was let down so badly by PVY's own repair technicians. Really hoping my next update is a positive one and an end to 9 months of waiting for a rideable bike. Update 9. 25/6/25. Part has been delivered and fitted (at a cost to my husband) by a trusted company and now he finally has a rideable bike. If you are prepared to wait almost 10 months for your vehicle and have lots of spare time to chase up the company when things go wrong, by all means go ahead and purchase one! We are not alone in this experience. Maybe join a Facebook group of owners and take a look at the percentage of customers in a similar situation to ours before making your decision to purchase. Here endeth the review! (Hopefully!!)