It Never worked
I bought the bicycle in May, and it has never worked. They already sent a replacement part, but it didn't help. I am still waiting for a resolution.
关于 Pvybike
数据更新- 网站
- pvybike.com
- 分类
- 车辆与交通
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 52 条评价
- 差评回复率
- 97%（99/102 条）
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商家自述
At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
以上内容由商家自行提供，未经平台核实。Pvybike靠谱吗？
Pvybike（pvybike.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 212 条用户评价，属于车辆与交通分类，口碑一般。评价两极分化：48% 给出 4 星及以上，同时 43% 打了 1 星；商家回复了 97% 的差评；近 12 个月新增 52 条。数据最后更新于 2026-10-25。
用户怎么说
Warning: Misleading specifications, defective product, and PayPal return trap!
I strongly advise against buying from this shop. I ordered the PVY Z20 Pro Evo e-bike. However, the bike I received deviates significantly from the official specifications listed on their website: Incorrect Battery: The bike came with a smaller 374.4 Wh battery instead of the advertised 522 Wh—a massive reduction in range and performance. Missing Technology: The advertised torque sensor is completely missing. Instead, the motor uses a cheap cadence sensor that responds with a dangerous 2-second delay. Defects & Software: Severe paint damage on the frame straight out of the box, and no working Android app connectivity available. Instead of resolving the issue professionally, customer support offered an insulting €10 compensation and asked me to perform manual multimeter voltage tests on the battery myself. Unfair Return Trap: Although the bike was shipped from a warehouse within the EU, the seller provided a return address located in Shenzhen, China, inside the PayPal dispute. Shipping a heavy e-bike with a lithium-ion battery back to China as a private individual is virtually impossible due to international hazardous material regulations and extreme shipping costs. This is clearly a deliberate tactic to wear customers down and force them to absorb the financial loss. The matter is now with PayPal resolution. Stay away from this shop—extremely disappointing and shady business practices!
Pvybike 回复2026-09-24
Dear customer, I sincerely apologize for the inconvenience caused to your shopping experience. I trust that PVY’s after-sales team has already provided you with assistance and service following your feedback. We are also working to optimize our service processes; if you are willing, please contact us again. PVY is committed to providing you with dedicated, one-on-one service and values every single customer.
Very disappointed.
Order 15723 For weeks now I have been in daily contact. The motor cuts out at 5,, 8 and 12 mph at PAS 1, 2, 3 respectively. Only at PAS 5 does it go up to whatever the max speed I've set the controller to. The first pvy max I bought was fine, but was stolen. I don't believe they properly read my messages because I keep getting told to provide the same information every time, and videos which won't clarify anything and I can't send because a 15 sec clip is too big! I offered to take it locally for diagnosis only, at their expense and I would fit parts. Today they told me to get it to their service centre 107miles away. Truly disappointed . They say you only find out how good a company is when you have problem..
Pvybike 回复2026-09-23
Dear customer, we have received your feedback and noted that our after-sales engineer has already assisted you and answered your questions. Please understand that we currently have only a limited number of service centers in Europe. Please contact us again; we will provide you with dedicated, one-on-one service. PVY is committed to every customer, so please rest assured.
Ordered two cycles from PVY both…
Ordered two cycles from PVY both arrived in good time and in excellent packaging. Once cycles were assembled they looked fantastic. Can’t wait to get out on the road.
Pvybike 回复2026-09-20
Thank you for your satisfaction with the product quality and delivery speed. We will continue to maintain this high standard of service. Happy riding!
The bike
The bike is good, but it arrived with a damaged battery pack. A letter to the support address indicated on the website did not give any results in solving this problem. The advice was to contact the manufacturer. The rear wheel makes metallic noises at speed from the electric motor. But the bike looks good. After driving 20 km from the electric motor, the battery charge indicator showed half the charge.
Pvybike 回复2026-09-09
Dear customer, our after-sales email address is [email protected]. PVY is committed to every consumer. I was unable to locate any record of your previous inquiries in our system; please contact us again, and I will provide you with one-on-one assistance.
Just an update it has been weeks of…
Just an update it has been weeks of back and forth and they're still asking for more videos! They have ignored EVERY request to send it back. Terrible product, terrible customer service. Avoid at all costs.
Pvybike 回复2026-09-09
Dear customer, our after-sales department typically requests information to make a diagnosis, as this enables us to better assist you. I sincerely sympathize with the situation you have experienced. PVY is here for you; I will provide you with VIP service, so please contact us again.
Assembling, Folding, Creaking
Assembling the parts with no clear and easy instructions and the level of needed assembly was different from the one on instructions videos. The bike doesn't remain in a good position while folded. The bike parts creak.
Pvybike 回复2026-09-03
Dear customer, thank you for your support. We have received your feedback. Have you contacted PVY's official support department? PVY is responsible for every customer. PVY is here to help. After-sales email: [email protected]
Bike engine stopped working in three…
Bike engine stopped working in three days, have been sending videos with no constructive response. Now want to send the bike back as I've lost trust and they keen ignoring my request! Keep saying to send videos when I want to send the bike back. Terrible company, scamming you of your money. Don't buy from this company. I demand a refund on my bike as I'm not happy with your customer service.
Pvybike 回复2026-08-27
Dear Customer, We sincerely apologize for the malfunction of your electric bicycle motor within three days and the poor after-sales service experience you received. We had no intention of ignoring your return request. Video evidence is a standard troubleshooting procedure in our warranty claim processing, and we regret that this incident has caused you inconvenience and a loss of trust. Please provide your order number via private message, and we will provide you with one-on-one service and assistance. We hope to resolve this issue for you. Please also trust the capabilities of our after-sales department.
I’ve had the PVY Z20 Plus for about a…
I’ve had the PVY Z20 Plus for about a week or ten days now, and honestly, it is an absolute beast of a bike. Even in this short time, the first thing I noticed is just how much power it has; it handles steep hills effortlessly and the acceleration is great. Thanks to the full suspension and those chunky fat tires, the ride feels incredibly smooth even when the roads are full of potholes. So far, the battery life seems really solid and gives me plenty of confidence to go on longer rides. My only real complaints so far are that it’s quite heavy, which makes lifting it a bit of a workout, and I wish it came with hydraulic brakes instead of mechanical ones given how fast it goes. That said, it folds up nicely to fit in my trunk, feels tough as nails, and has been incredibly fun to ride every single day since it arrived.
Pvybike 回复2026-08-27
Dear customer, Thank you very much for this wonderful detailed review of your PVY Z20 Plus after one‑to‑ten days of riding! We are thrilled that you are impressed by its powerful performance. It’s fantastic to hear that it handles steep hills effortlessly and delivers great acceleration. We are also glad the full‑suspension system and wide tyres give you a smooth ride over bumpy roads, and that you are satisfied with the battery range for longer trips. We fully understand your feedback regarding the weight and the wish for hydraulic brakes instead of mechanical brakes. Your valuable suggestions will be passed on to our product team for future optimizations. We are happy that the convenient folding design works well for your car trunk and that you enjoy your daily rides on this sturdy e‑bike. Wish you many safe and joyful journeys ahead!
Order #PVY9937: Unacceptable delays, wrong diagnosis, and fake shipping status
Title: Order #PVY9937: Unacceptable delays, wrong diagnosis, and fake shipping status Review: I am writing this review due to terrible support and endless stalling regarding order #PVY9937. My bike stopped working due to a faulty controller. Support wrongly claimed the issue was the display and made me wait 15 days for a replacement, which obviously did not fix the problem. They then acknowledged that the controller itself is defective. It has been days now, and they only created a shipping label to generate a tracking number, but they have NOT actually handed the parcel over to the shipping company. Their response time is extremely slow, and they keep giving empty excuses. I demand an immediate full refund of my €899.00 and a return label for this defective bike
Pvybike 回复2026-08-14
We take your unpleasant experience with order number #PVY9937 very seriously. It's clear that our customer service made a mistake: misdiagnosing the controller malfunction as a display issue caused you to wait an unnecessarily 15 days, compounded by problems with tracking the shipment. We sincerely apologize for the slow response and frustrating explanation. Please contact us privately with your order number #PVY9937. We will prioritize your request.
Bad costumer service
They included a security chain but unfortunately my brother's bike was stolen the lock was cut in half he contacted the customer service on 17th June 2026 and they didn't even reply
Pvybike 回复2026-08-14
We are truly sorry to learn about the theft of your brother’s e‑bike, this must be an upsetting experience. We sincerely apologise that your message sent on 17 June went unanswered — this is completely below our service standard, and we are investigating our support inbox to fix this failure. Please send us your order number via our official support email, so our team can look into your case directly. We will get back to you promptly.
I am writing to inform you that my…
I am writing to inform you that my electric bike has unfortunately been stolen despite being secured with the folding chain lock purchased from your company. The lock was cut by the thief, allowing the bike to be removed. I am extremely disappointed that a security product sold for the purpose of protecting a high-value electric bike failed in these circumstances. As a customer, I purchased the lock in good faith believing it would provide an appropriate level of security and deterrence against theft. The theft has resulted in a significant financial loss and I would be grateful if you could advise whether you offer any theft protection guarantee, replacement scheme, or goodwill compensation where a bike secured with your lock is stolen following the lock being forcibly cut. I would also appreciate your comments regarding the security performance of the lock and whether any assistance can be offered in light of the circumstances
Pvybike 回复2026-08-14
We are truly sorry to hear about the theft of your e‑bike and the significant financial loss this has caused you. We fully understand your disappointment, as you relied on our lock to secure your valuable vehicle. We take your feedback very seriously. Please send us your full order number via our official support message, so our customer service team can review your situation thoroughly and get back to you with further advice and possible options.
Do NOT Buy: Completely Failed to Protect My Bike
I am writing to report that my bike was stolen after the folding chain lock I bought from your company broke open. I purchased this lock in good faith, expecting it to protect my bike, and I am extremely disappointed by its failure. This theft has caused me a significant financial loss. I contacted the company but I didn't receive any response from them to know if they offer any theft guarantees or compensation due to a failed lock.
Pvybike 回复2026-08-14
We are deeply sorry to learn that your bicycle was stolen after using our locks. Our customer service team was unable to respond to your inquiry, which is seriously below PVY's standards and principles of customer service. Please contact us privately with your order details and photos of the damaged lock so that we can thoroughly investigate the incident.
My brother's ebike was stolen because the weak lock from this company..
My brother's electric bike has unfortunately been stolen, and it was secured with the lock that he bought from this company, the lock is supposed to protect the electric bike from theft, and it did not do that, if you are planning on buying a lock from this company, Don't, becuase The lock is weak and can be cut easily.
Pvybike 回复2026-08-14
We are deeply saddened to learn of the issue you raised. We are very distressed by the significant loss you have suffered. We take your feedback on the car lock very seriously. Every security lock offers some level of anti-theft protection, but its effectiveness can vary depending on the actual theft situation. Please send your order number through our dedicated customer service channel. Our team would like to understand the specifics of this order and communicate with you further.
Complete waste of money – Bike stolen in minutes
● Product Quality: Completely ineffective. The lock was easily cut right in half by thieves. ● Security & Reliability: Failed to protect a 600£ bike, which was stolen from outside because the lock offered zero real resistance. ● Customer Support: Terrible. Sent a message and review to the company regarding the theft and failure of the product, but received absolutely no response or support. Do not buy this lock if you actually care about your property. My brother used this to secure his 600£ bike outside, and it was cleanly cut in half by thieves with no trouble at all. It provides a false sense of security and completely failed when it mattered most. To make matters worse, when we reached out to the company to report what happened and share our experience, we were completely ignored with zero customer service or response. Avoid this brand entirely!
Pvybike 回复2026-08-14
We are deeply saddened to learn of the theft of your £600 bicycle. We understand your frustration and disappointment at having such a terrible experience using our locks. It is absolutely unforgivable that our customer service staff ignored your information, and we take this service failure very seriously. Please send us your order number and a photo of the damaged lock via private message, and we will thoroughly investigate the incident.
Great e-bike and excellent customer…
Great e-bike and excellent customer service I am very satisfied with my PVY Z20 Plus. The bike feels solid, robust and well built, and it is very enjoyable to ride. It is practical for everyday use and leisure trips, and the folding design is useful for storage and transport. The motor provides good support, although the pedal assistance can engage a little abruptly at first. Once you get used to it, the bike is pleasant and easy to ride. One thing to consider is the weight. The bike is quite heavy, which also contributes to its sturdy and reliable feel. If you are not used to lifting heavy objects, two people may be needed to load it safely into a car. I would also like to highlight the excellent customer service. Jackson was always kind, helpful and attentive. He answered my questions clearly and made every effort to provide assistance and find suitable solutions. Overall, I am very happy with my PVY Z20 Plus and with the support I received. I would definitely recommend it.
Pvybike 回复2026-08-19
Thank you so much for your positive review of the PVY Z20 Plus! We're delighted that you appreciate the bike's solid build quality and performance for both commuting and leisure riding. Thank you for your positive feedback on Jackson's service. We wish you a safe and enjoyable ride, and thank you very much for your recommendation!
I cannot recommend PVY based on my…
I cannot recommend PVY based on my experience. My bicycle never arrived, and instead of taking responsibility, I have been given generic replies telling me to “wait a little longer” while they contact the logistics company. As the customer, I should not have to deal with the consequences of their shipping problems. The seller is responsible for ensuring the product is delivered. If a shipment is lost, they should immediately send a replacement and handle the claim with the courier themselves. Instead, they keep delaying the process and expect me to wait indefinitely. Customer service has been disappointing, with slow responses and no concrete solution. This is not the level of service I expect from a company selling products internationally. If you are considering buying from PVY, be aware that if something goes wrong with the delivery, you may be left waiting without a proper resolution.
Pvybike 回复2026-07-30
Hi, I'm very sorry about what happened to you. Please accept our apology. The logistics company's investigation will take some time. PVY will continue to follow up on this matter. As sellers, we want our customers to receive their packages. PVY is responsible to its customers. PVY will also focus on this situation and continue to put pressure on the logistics company. PVY will provide customers with a satisfactory solution. This is an essential lesson for a brand to thrive in the long run. Please stay in touch with PVY.
Dear customers
Dear customers, be careful before buying from this store. I bought a bicycle two months ago, and it arrived defective. From the beginning, the bicycle did not work. The company sent me a new battery, but the bicycle still does not turn on and remains unusable. I have already sent more than 15 videos as evidence of the problem, but they continue asking for more videos instead of taking responsibility and providing a proper solution. They have still not offered me a replacement bicycle or a refund, even though the product arrived faulty. My experience with their customer service has been very disappointing.
Pvybike 回复2026-07-20
Hi, I'm very sorry for the inconvenience caused to your purchase. After receiving your feedback, our after-sales department provided targeted answers and assistance and sent replacement parts free of charge. PVY values your order and is responsible for you. Please trust us. PVY's after-sales email is: [email protected]. We also welcome your feedback at any time.
Good Customer Service
Good customer service. My ebike was not working due to an issue with one of the battery pins being obstructed during assembly. I have edited this review to reflect the efforts of the support team assisting me in resolving the issue. One area of improvement I would suggest for the products themselves rather than the company itself, would be to provide a common troubleshooting guide in a separate leaflet. Perhaps a battery management / care guide separate from the assembly instructions. Another improvement I would suggest would be more frequent correspondence with customers. There was a gap of 2 days (during work week not weekend) between correspondences and it did make me feel panicked that I had been shipped a faulty product and scammed. This may be due to a high backlog of customer support tickets, so I'd suggest the company hire more customer service agents to take the pressure off the current overwhelmed ones. I am excited to try my bike out.
Pvybike 回复2026-07-06
Hi, we assure you that your issue has been directly reported to our customer support team and will be handled with utmost care. They will contact you as soon as possible to help you resolve the issue smoothly and quickly.
Good pre-sales attention, but disappointing after-sales support
My experience with PVY has been mixed. Before purchasing, the customer service was responsive and helpful, which gave me confidence to proceed with the order. However, the situation changed completely after the purchase. I received a product with an incorrect component and immediately contacted support to arrange a return. It has now been two weeks, and despite sending several emails, I still have not received a single email, return label or a clear resolution. This has been frustrating, especially given the urgency of resolving the issue. I am still confident that this situation can be resolved properly and that PVY will honor its responsibility, as initially stated. I would greatly appreciate a clear and definitive response so we can close this matter without the need for further escalation. I remain available and willing to resolve this directly with your team.
Pvybike 回复2026-07-06
Hi, we assure you that your issue has been directly reported to our after-sales support team and will be handled with priority. They will contact you as soon as possible to help you resolve the problem smoothly and quickly.