At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
Issues happens, no matter how much you spend on a product or where you buy it.
What matters is how a Company deals with customers when those issues occur.
I bought a PVY Z20 Pro few months ago from the PVY website. Really happy with the product. Unfortunately after having the bike for a while I started having issues with the motor. I engaged with the Customer support, via Whatsapp. Sent videos and pictures, always getting responses in timely manner.
At some point the conversations via Whatsapp stopped (no idea why but some technical issues). PVY customer support, by their own initiative, contacted me via email, concerned that I was not responding to Whatsapp anymore!
They sent me replacement parts without any push nor arguments, until the issue was resolved.
Really impressed!
Pvybike 回复2024-05-22
Thank you for recognising PVY's customer service team and we will continue to provide excellent service to all our customers!
DO NOT FALL FOR THIS. IS NOT WORTH
I have written a review 2 times on their website as well but they have never published it, because has been with a bad review with 1 star. This tells me how professional they are.
Saying that, I bought the bike back in March and delivery times were fine. The bike also looks fine (very heavy though compared to other folding e-bikes).
When I started riding the bike and after 11Km, the battery sign on the display had already gone half (the battery sign has 4 bars, therefore after 11Km it was already sitting at 2 bars), although I had fully charged the battery, whereas on their website they advertise 50-80Km with a full charge. I do ride in UK, where roads are perfectly fine and 95% of the road I drive is flat.
I contacted their customer service highlighting the issue with the battery, and has been more than a month going back and forth with emails.
After a month of email drama, they concluded that their engineers had found out the battery is fine as per their test. I wonder how the hell does the engineer know better then the actual bike rider. I have asked them for a replacement battery, however they refuse to accept that the battery is defective, which can happen.
DO NOT FALL FOR THIS. IS NOT WORTH
Good folding e-bike for price. Poor video and assembly instructions lowers my rating
Pros: Delivered on time. Solid and seems well-constructed. Everything works fine so far. Nice wide tyres and suspension. Unusual speed range limiter and not different modes (eg eco, speed etc) like most e-bikes. Easy to fold/unfold after practice. Eats up the miles.
Cons: Video on website on how to assemble was different to bike received. No explanation of how to assemble handlebar and took time to align and assemble. Knurled nut crucial for steering assembly was hidden in polystyrene packaging and could easily be thrown away. Needs better updated videos for different assembly methods. Brakes only ok but may need adjusting.
Pvybike 回复2024-05-22
Thank you for such a thorough and objective review of PVY. We will learn from your improvements and do better in our future products to provide our customers with even better electric bikes.
The z20 plus 1000 is Very heavy ( so be mindful of the weight before buying) bike, but very strong and fast 1000w. Customer service is not the best can be better. My bike arrived in UK 🇬🇧 after 1 week of ordering. I still cycle to work everyday and enjoy it
Pvybike 回复2024-05-22
Hello.
We are glad to see that you like Z20 PLUS 1000, for your comments, we will all timely submit to the engineers, and hope to do better in the future products.
PVY plus 1000,
Purchased Dec 23.
The plus is a well built, powerful bike.
Everything works as it should. I'm delighted with my bike.
A few logistics problems, holidays etc but PVY communication was always prompt and positive.
PVY , a young company, still developing, always trying to improve.
Good luck PVY 👍.
Long waits due to delivery company and minimal communication but eventually refunded.
Purchased the bike over 7 weeks ago and informed delivery is 5-7 days. Arrange people to accept delivery on 3 separate occasions. Delivery via dpd didn’t arrive due to packaging issues and after a month dpd decided to send back to PVY. I had to emailed PVY and dpd extensively to find out what and why it wasn’t being delivered and got no information. After 4 weeks or failing to deliver and getting no clear idea of why it was delayed I requested a refund. PVY did eventually refund but this took 2-3 weeks to receive as they were reluctant to refund without receiving the bike back. I would log onto their Facebook page as deliveries on average take 1-2 months in UK despite the websites statement. Dpd doesn’t seem to help with this much from other comments on the page. Overall people are happy with the product when they get it. I unfortunately needed a fold up with in 4 weeks due to job changes so had to go elsewhere. It was a shame as reviews for this product are good !
Pvybike 回复2024-05-22
Hello.
I'm sorry for the unpleasant delivery experience. We will also further strengthen our co-operation with the logistics company to reduce this situation.
I am writing to share my recent experience with the PVY 20 Plus folding E-bike and your customer service. Initially, I was impressed by the positive reviews on YouTube and decided to purchase one. The
I am writing to share my recent experience with the PVY 20 Plus folding E-bike and your customer service. Initially, I was impressed by the positive reviews on YouTube and decided to purchase one. The bike arrived on time, which was appreciated. However, I encountered several issues that I feel need to be addressed:
1. Charger Malfunction: The charger ceased functioning after just three days of use. Additionally, the charger provided was a European model, despite my purchase being made from the UK.
2. Customer Service Delay: Upon contacting your team, a replacement charger was dispatched, but it took a month to arrive, which was disappointing.
3. Safety Concern: After finally being able to charge and use the bike, the rear tire exploded within five days, nearly resulting in a serious accident.
Given the premium price of the bike, these issues have been quite disheartening. I believe it is important to convey my honest feedback to ensure that potential customers are aware of these concerns. Unfortunately, based on my experience, I cannot recommend the PVY 20 Plus.
Thank you for taking the time to consider this feedback.
Pvybike 回复2024-03-14
Hi, we are sorry to hear about the problems you are experiencing.
Firstly, the issue of the charger plug not fitting, due to the lack of stock in the UK, the batch was shipped to the UK from elsewhere, so the charger plug specification is different, but we will always reissue the correct charging cable to our customers to protect their use. Due to the fact that, the bike parts are not in sufficient stock in the warehouse, so your waiting time has increased, we are sorry for the inconvenience caused to you.
Secondly, as for the rear tyre blowout you mentioned, there may be several uncertain factors, such as high inflation pressure and accidental scratching of the tyre, etc., which may lead to tyre blowout. Our tyres undergo rigorous quality checks before leaving the factory to ensure that every tyre fitted to a bike is up to standard.
If you still have any questions, please feel free to communicate with our customer service.
do not buy from them poor quality products.
I purchased the PVY Z20Pro bicycle before summer, initially experiencing only minor issues such as squeaky brakes, a problem I attributed to brake pads rubbing against the disc. Despite providing clear evidence through videos, the customer support team dismissed my concerns, claiming difficulty in identifying the problem.
To exacerbate matters, the folding joint, crucial for compact storage, snapped after minimal use—folding the bike around ten times. This structural failure left me with a broken piece in my hands.
Even more frustrating is the battery performance. Despite adhering to the recommended charging instructions, the battery now malfunctions. Upon insertion, it registers a lower charge, and after a mere 5-7 kilometers of use, it completely dies. I've reached out to customer support, only to be ignored, even after numerous follow-up emails.
product is a real disappointment in both build quality and customer service. I strongly advise against making the same mistake I did. Invest a bit more in a higher-quality bicycle and avoid these subpar products.
I was looking for a folding E-bike to use mainly for leisure and to take on public transport. I have a regular road bike which I use for short rides day-to-day. Overall, the Z20 Pro meets my needs at a good price.
The bike arrived in less than three days, but it took some time to get it set up. There is not much assembly required, but there was very little by way of instructions, either in the manual or online. Things that should have been quite simple took a lot longer than they should have. In particular, the screw for the front light and mudguard was very difficult to get undone. I eventually did it using a pair of pliers to hold the nut steady. I don't know how I could have done it with the tools provided. I raised this with customer service but they just directed me to their Youtube channel, which didn't answer my questions.
Also, the saddle was loose and I couldn't tighten it with the tools provided. I took it to a bike shop, and they fixed that and fine tuned the rest of the bike. I would recommend anyone to get their bike checked over after assembly to ensure it's roadworthy and performs to the highest standard.
The other issue I had was with the battery which I found wasn't locking in and kept falling out. I raised this with customer service and they replied quickly with a video of the battery lock in operation but have yet to respond to my follow up email.
Repeated attempts to insert and lock the battery led to the pins getting bent so the battery no longer fit. I had to make an emergency bike shop visit to get it fixed. I have now worked out that you need to lift the battery slightly for the lock to engage - not a great design.
You can't expect the best E-bike for under £700 and when it's up and running it meets my needs and expectations. But the lack of clear and comprehensive instructions is concerning. It could be very dangerous for someone to ride one of these bikes which hasn't been assembled properly. If you are looking for a low budget bike this is worth considering, but if you need something reliable for daily use I would go for a higher price range.
Pvybike 回复2024-10-15
Hi Patrick
We are sorry that the quality of Z20 PRO did not meet your expectations.
After receiving your feedback, we immediately fed it back to the product department for improvement.
Now all the problems you reported have been solved.
Thank you for your valuable suggestions. We welcome you to continue to share more usage experiences.
We will adopt them in subsequent production.
Thank you again for your support.
Best Regard
PVY EBIKE TEAM
My experience with PVY's support was exceptionally good. I purchased their z20 pro bike, and I think it has a good price/value ratio.
I contacted support because of a couple of issues I was having, and the response was always swift and solved my queries quickly.
Very satisfied with how they care about customers.
Pvybike 回复2024-12-06
Hi, We are glad to hear that you like the bike and that it meets your expectations in terms of style and performance.
We really appreciate your compliments on our customer support - we always strive to ensure a smooth and satisfying experience for our customers.
If you need further assistance or have any questions, please feel free to contact us. We wish you many more enjoyable rides with your PVY Z20 PRO!
Sincerely,
PVY Ebike Team
