I am writing to share my recent experience with the PVY 20 Plus folding E-bike and your customer service. Initially, I was impressed by the positive reviews on YouTube and decided to purchase one. The
I am writing to share my recent experience with the PVY 20 Plus folding E-bike and your customer service. Initially, I was impressed by the positive reviews on YouTube and decided to purchase one. The bike arrived on time, which was appreciated. However, I encountered several issues that I feel need to be addressed: 1. Charger Malfunction: The charger ceased functioning after just three days of use. Additionally, the charger provided was a European model, despite my purchase being made from the UK. 2. Customer Service Delay: Upon contacting your team, a replacement charger was dispatched, but it took a month to arrive, which was disappointing. 3. Safety Concern: After finally being able to charge and use the bike, the rear tire exploded within five days, nearly resulting in a serious accident. Given the premium price of the bike, these issues have been quite disheartening. I believe it is important to convey my honest feedback to ensure that potential customers are aware of these concerns. Unfortunately, based on my experience, I cannot recommend the PVY 20 Plus. Thank you for taking the time to consider this feedback.