Long waits due to delivery company and minimal communication but eventually refunded.
Purchased the bike over 7 weeks ago and informed delivery is 5-7 days. Arrange people to accept delivery on 3 separate occasions. Delivery via dpd didn’t arrive due to packaging issues and after a month dpd decided to send back to PVY. I had to emailed PVY and dpd extensively to find out what and why it wasn’t being delivered and got no information. After 4 weeks or failing to deliver and getting no clear idea of why it was delayed I requested a refund. PVY did eventually refund but this took 2-3 weeks to receive as they were reluctant to refund without receiving the bike back. I would log onto their Facebook page as deliveries on average take 1-2 months in UK despite the websites statement. Dpd doesn’t seem to help with this much from other comments on the page. Overall people are happy with the product when they get it. I unfortunately needed a fold up with in 4 weeks due to job changes so had to go elsewhere. It was a shame as reviews for this product are good !