Pvybike

Jan Broekstra荷兰 · 写过 1 条评价 · 体验于 2026-06-08 · 发表于 2026-06-20

I wish I checked Trustpilot before I…

I wish I checked Trustpilot before I bought this bike . They lie about shipping. I cannot return the bike and they dont play according to EU regulation. I joined the Facebook group but it is full of pvy bots trying to downplay your issues.

Anton Tkachov斯洛伐克 · 写过 1 条评价 · 体验于 2026-06-17 · 发表于 2026-06-17

Terrible warranty service and complete silence after return delivery

I bought a PVY e-bike 2 months ago. After just 3 weeks of riding, the motor started making a loud clanking and knocking noise. I recorded a clear video of the issue and requested a warranty return. Instead of processing the return under EU consumer law, their support spent 3 weeks trying to avoid it, offering me free bags and other accessories instead of fixing the issue. They only agreed to issue a return label after I explicitly threatened to file an official complaint to the Slovak Trade Inspection (SOI). Finally, on June 5th 2026, a FedEx courier picked up the bike along with all the original accessories. According to the tracking details (FedEx tracking number 872627330299), the package was successfully delivered to their warehouse on June 11th 2026. Today is June 17th 2026. It has been a week since they received my bike, and the support team is completely ignoring all my messages and questions about my refund, providing only automated bot responses. This is an unacceptable and illegal way to treat customers in the EU.

I would give it no stars if i could

I would give it no stars if i could. Just need to share that I bought a PVY bike. After nine months the motor failed. After many months of emails and PVY repeatedly refusing to address the issues they finally sent a new motor and wheel. Unfortunately the part was faulty (not surprised) so i paid £800 for a bike that lasted 9 months. I know now I will get no where with them. The aftercare is shocking. So now its my lifes mission to write bad reviews at every opportunity I get to try and help others not to make the mistake of buying from them.

Jose Ernesto Moron Colmenares荷兰 · 写过 3 条评价 · 体验于 2026-06-08 · 发表于 2026-06-15

I'm really disappointed

I'm really disappointed. I ordered a PVY Z20 Pro bike in gray and received a black one. But the worst part is that I contacted customer service because the battery arrived damaged, and they told me to send them the VIN. I still haven't received a response about the battery. It's terrible to have a bike that doesn't work. I hope customer service responds soon and sends me the battery.

Natalie Evans英国 · 写过 4 条评价 · 体验于 2026-06-12 · 发表于 2026-06-12

Brought two bikes in stock coming from…

Brought two bikes in stock coming from Manchester .... label created and then just left for days then only one bike came missing battery ! Useless one vague email a day from customer service no sense of urgency to resolve or make right ! Asked three times when battery will be resolved and a time frame just saying they will send a new one ! I have now been told a battery sent but it doesn't get expedited as compensation, and now my other bike arrived I can see the connector is also missing so now another 10-15 days for that when I then have to assemble it and hope it works after waiting for 3 delivery's with 10-15 business days ... This bike I purchased as in stock expected within 5 -7 business days is a joke !! Ask questions multiple times and don't get clear answers

Great bike easy to order too

Great bike easy to order too. Came very quickly. Quick to put together.

A year of frustration

Nearly a year ago, in the summer of 2025, we ordered your PVY Z20 Pro Evo model, which we waited months for, and which still doesn’t work due to some mysterious fault that a second engineer is now trying to fix. In the meantime, we’ve tried three things, unfortunately to no avail: 1: Help us fix the bike. This didn’t work. They keep asking for more and more photos of various connectors, which hasn’t led anywhere so far. 2: If that’s impossible, then replace it, and please send us one that works. You ignored this request. 3: We asked for a refund so that we could at least buy a bike that works and that we can use. This request was also ignored. After nearly a year, we are left with a factory-defective, completely inoperable bicycle. We cannot ride it, we cannot fix it, yet we have spent all the money we had set aside for it. We have engaged in a series of lengthy and frustrating exchanges with various "engineers", who have so far been unable to help in any way. AVOID THIS BRAND!

mijn brol比利时 · 写过 1 条评价 · 体验于 2026-04-29 · 发表于 2026-04-29

problems with motor

problems wit hmotor. Thay don't assume their legal warranty period. Then I bBUY the spare part (300eur), they refuse to send an invoice. I am waiting now for more than 2 months for delivery. Avoid this brand at all costs!

Avoid this brand!

Based on my experience, I strongly recommend staying away from PVY Bike. I participated in their affiliate program and generated commission, which has been fully tracked in their system. However, I have been waiting for payment since November 2025, with no resolution. Despite repeated follow-ups, I either received vague responses like “please wait a few more days” or no response at all. The issue has now been ongoing for several months. This raises serious concerns about how this company handles its obligations and communication. In my case, a legitimate payment has simply not been processed. Whether you are a customer or an affiliate partner, I would strongly advise caution. Based on my experience, there is a real risk of unreliable support and unresolved issues. I will update this review if the situation is resolved.

I 1000% recommend

The PVY Z20 Plus is a fantastic PVY product that delivers both power and comfort in a versatile, foldable design. Its fat tires and full suspension make rides incredibly interesting. The build quality feels very solid. If you are looking for a reliable bike that offers great value and makes every ride enjoyable, choose the Z20 plus.

eric Brunell爱尔兰 · 写过 2 条评价 · 体验于 2026-04-04 · 发表于 2026-04-04

Ordered a pvy z 20 plus bike early…

Ordered a pvy z 20 plus bike early March and it still hasn’nt been shipped as of the 4th. April. They have asked me on a few occasions for my address and still get it wrong. I have asked for a refund and they have now stopped communicating with me. I so wish I had read reviews about this company, before ordering this bike. Avoid this company like the plague.

PVY folding e-bike

We were satisfied with the performance of our first PVY bike, the Libon Dual, which gave us a great riding experience from day one. Because of this positive experience, we recently decided to purchase a second folding bike, the Z20 Max. The delivery was prompt and well-organized, and PVY kept us clearly informed throughout the entire process, which we really appreciated. Once again, the bike delivers excellent performance and meets our expectations perfectly. Overall, we are very happy with both our purchases and can confidently recommend PVY to others looking for reliable and high-performing e-bikes.

PVY experience

Dear Team Your Support giving while ordering the bikes was great. Getting the best ones now. Thanks so much. Kind Regards Carsten

Very very poor aftercare

I loved the bike, but its faulty now and their customer service is very poor. i am trying to communicate with them but they keep asking for the same information multiple times like they are trying to put me off and not honouring the warranty. I only got my bike last June. They told me to take it to London to get fixed which is a 2.5 hour drive for me. They also asked me to inspect the electrical wiring (I am not an electrician). I took photo’s of all the wiring that they can zoom in on but this wasn’t good enough either. This has been ongoing since 26 Feb! I am speaking with the credit card company tomorrow that i used to pay for it as they have failed to honour the warranty. I really hope this post will help others change their mind about buying from this company

Boris Broeders荷兰 · 写过 1 条评价 · 体验于 2026-02-17 · 发表于 2026-02-17

WATCH OUT for their return policy, its a scam!

WATCH OUT for their return policy. I want to return my bike. Did not open the package. They charge EUR 200!!! for sending back a EUR 799 bought bike. My own shipping company charges me only EUR50, but PVY does not accept me sending the package myself. Avoid this company, they try to rip you off whenever they can!

I ordered one of the new PVY MAX26 1000…Bad decision!

I ordered one of the new PVY MAX26 1000 watt bikes. It was supposed to be an amazing experience on a duel motor bike. It has been a disaster. The bike is defective and has no speed control. It either has no power at all or simply jumps into racing along at 28 MPH, sometime it actually jumps across the road as its not controllable when this kind of speed kicks in. Its both defective and dangerous. The worst part is that PVY bikes are not replacing or refunding me. I have been trying for 4 months now to get this fixed, replaced or refunded and have now had to refer to my credit card supplier. Thank god I didn't buy this on a debit card as I would be left with a £1200 DANGER MACHINE. Beware buyer!!! PVY BIKES HAVE NO UK BASE, YOU CANT PHONE THEM, EMAILS ONLY. It would also seem there is NO EU base either. All inquiries route via China. These are NOT a credible company. There are many other manufacturers out there and I would urge you to seek an alternative make.

Kenny Lochrie英国 · 写过 6 条评价 · 体验于 2026-02-13 · 发表于 2026-02-13

PVY Z20 Plus Servicing or lack thereof.

Z20 Plus. Great bike. Downside is there is no ebike shop that will service it anywhere in Scotland. Don't buy PVY if you don't know how to service it yourself. Can't use it now as the cycle shops won't even replace the rear brake pad due to them not being insured to touch the motor. Shocking that PVY haven't sorted this.

Manuel Alvarez Gonzalez西班牙 · 写过 1 条评价 · 体验于 2026-02-10 · 发表于 2026-02-11

PVY’s customer service

I have to say that PVY’s customer service has been excellent so far. I contacted them by email and they have always answered my questions and concerns. Regarding the ease of purchase, I have no complaints at all—it’s simple and straightforward, and you can complete the purchase in just a few steps, with several payment options available. At the moment, they have very good offers on all their models, and they also send promotional codes by email. Also, they offer exclusive discounts for students, teachers, and healthcare workers, though it would be great if they extended them to more countries. So far, everything has been very satisfactory. Finally, once I receive my e-bike and have had some time to test it, I’ll be happy to update my opinion with a clear and honest review.

Ellis英国 · 写过 1 条评价 · 体验于 2025-12-12 · 发表于 2026-02-06

⭐ 1-Star Review

⭐ 1-Star Review – Extremely Unprofessional, Avoid I strongly advise others to stay well away from PVY. My bike order was delayed for weeks, and when it was finally marked as “delivered,” it never reached me. The courier left the bike unattended in a publicly accessible communal lobby, which anyone from the street or building could access. I did not authorise this, and the bike was never handed to me. To make matters worse, PVY provided a “proof of delivery” signature that was not mine, along with a delivery photo that clearly showed the bike was not delivered to my door or to me personally. Despite this clear evidence, I was repeatedly told to “wait longer,” with no timeframe, and was even pressured to contact the police for a delivery that never reached my possession. Over three weeks passed with no meaningful progress, no replacement, and no refund, despite me requesting a full refund multiple times. Communication was repetitive and unhelpful, and responsibility was constantly pushed back onto me as the customer. I also find it very concerning that while negative feedback appears to be removed from PVY’s own website, independent platforms like Trustpilot show many similar complaints. That says a lot. This has been one of the most frustrating and unprofessional customer service experiences I’ve ever had. I’ve now had no choice but to recover my money through my bank. Avoid this company and shop elsewhere.

Coustomer service is so bad they dont answer and when they do they dont about what u ask for..they just reply a random answer…still waiting for a refoud money…