⭐ 1-Star Review
⭐ 1-Star Review – Extremely Unprofessional, Avoid I strongly advise others to stay well away from PVY. My bike order was delayed for weeks, and when it was finally marked as “delivered,” it never reached me. The courier left the bike unattended in a publicly accessible communal lobby, which anyone from the street or building could access. I did not authorise this, and the bike was never handed to me. To make matters worse, PVY provided a “proof of delivery” signature that was not mine, along with a delivery photo that clearly showed the bike was not delivered to my door or to me personally. Despite this clear evidence, I was repeatedly told to “wait longer,” with no timeframe, and was even pressured to contact the police for a delivery that never reached my possession. Over three weeks passed with no meaningful progress, no replacement, and no refund, despite me requesting a full refund multiple times. Communication was repetitive and unhelpful, and responsibility was constantly pushed back onto me as the customer. I also find it very concerning that while negative feedback appears to be removed from PVY’s own website, independent platforms like Trustpilot show many similar complaints. That says a lot. This has been one of the most frustrating and unprofessional customer service experiences I’ve ever had. I’ve now had no choice but to recover my money through my bank. Avoid this company and shop elsewhere.