Terrible warranty service and complete silence after return delivery
I bought a PVY e-bike 2 months ago. After just 3 weeks of riding, the motor started making a loud clanking and knocking noise. I recorded a clear video of the issue and requested a warranty return. Instead of processing the return under EU consumer law, their support spent 3 weeks trying to avoid it, offering me free bags and other accessories instead of fixing the issue. They only agreed to issue a return label after I explicitly threatened to file an official complaint to the Slovak Trade Inspection (SOI). Finally, on June 5th 2026, a FedEx courier picked up the bike along with all the original accessories. According to the tracking details (FedEx tracking number 872627330299), the package was successfully delivered to their warehouse on June 11th 2026. Today is June 17th 2026. It has been a week since they received my bike, and the support team is completely ignoring all my messages and questions about my refund, providing only automated bot responses. This is an unacceptable and illegal way to treat customers in the EU.