At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
⚠️ Warning: PVY Libon Folding Electric Bike – Serious Safety Issue
I want to publicly share a very serious experience I had with a PVY Libon folding e-bike purchased online.
While riding home from work and passing over a small road bump, the handlebar locking lever suddenly opened by itself, causing me to crash violently.
🔴 Consequences:
Fractured nose and nasal septum
Facial trauma and rib contusions
Broken prescription glasses (brand new)
Broken smartphone
50 days of medical recovery
Scheduled facial surgery
I contacted the company’s support, but so far I have not received any refund or compensation for the severe damages I suffered.
This situation is unacceptable. I am considering legal action and want other consumers to be aware of the risks.
If you had similar experiences with this brand, please share them.
If you’re considering buying a PVY bike: be very careful.
#PVY #PVYLibon #foldingbike #dangerousproduct #realexperience #unsafe
Pvybike 回复2025-09-09
Hi, we're sorry for your experience.
According to our inquiry, your order was completed in August 2024, which means you've been using it for nearly a year.
In this case, please be sure to check for loose screws and parts before use.
I've forwarded your feedback to the product team, who will help improve future designs.
Regarding your other concerns, our support team will contact you proactively and arrange for a dedicated person to follow up and provide further support. Please monitor your email.
I had problem in my PVY Z20 PLUS 1000W crashed motor wire and have send several time message and email to support but without any help
Pvybike 回复2025-09-04
Hi, we assure you that your issue has been reported directly to our after-sales support team and will be handled with priority. They will contact you as soon as possible to help you resolve the issue as quickly and smoothly as possible.
A very nice Libon e-bike, super comfortable to ride on a variety of terrains, easily foldable to save space, practically comes pre-assembled so great, great customer service. Super lightweight bike at a truly competitive price, recommended value for money.
Pvybike 回复2025-08-22
Hi, thank you for your appreciation of our e-bikes and customer service! We're thrilled to bring convenience and comfort to your daily commute. We wish you a smooth ride and stay safe on the roads.
Ruined bike vacation in France
We pre-ordered a pair of PVY Z20 Pro bikes for my wife and I, which were delivered well ahead of our arrival at our holiday destination. So far so good!
Assambly was easy, all part were ok, just the tires a bit deflated … normal, but good.
What caused our disastrous experience was that the bolt holding together the pedal broke of on the first ride when stepping on it to start the bike without the motor assistance. We managed ti haphazardly tie the pedal with some tape, but an few hours later the pedal on the bike broke in the same way. We tried the same temporary fix, but a few miles onwards my wife’s pedal completely broke of so she had to pedal (luckily possible as it is an ebike). Anyway our bike vacation is ruined!
Terrible!
There must be a serious design issue that the bolts on the oedals of two different bikes break immediately!
The second problem is with the soft rear bag we bought. The bags, in particular when they are empty are completely unstable. The straps slide from side to side on the rear mounted tray and there is nothing to fix it on the front and rear. Its a bad design and oversized compared to the tray.
While the company is very responsive, they are unable to offer real solutions and try to buy you off with useless offers of aceccories. That would have been ok, if we would have received a replacement pedal immediately, but they are being shipped from China with no foreseeable arrival date, most likely they will arrive well after our departure.
We now wanted to return the items but the company is not providing a solution for that! Given we are in a holiday resort we have disposed of the boxes which makes a return inpossible.
Really bad experience!
Its a DISASTER!!
Pvybike 回复2025-08-19
Hi, we assure you that your issue has been reported directly to our after-sales support team and will be handled with priority. They will contact you as soon as possible to help you resolve the issue as quickly and smoothly as possible. PVY will take care of it.
This is my first e-bike and I am impressed with its performance. The excellent pedal assist makes riding effortless. The torque sensor is a rarity in bikes of this class and works brilliantly. Folding the bike is easy and it can be conveniently transported in the trunk. The only things I can complain about are the seat post, which is a bit too short (an extra 5 cm would be useful), and the somewhat uncomfortable saddle. Everything else is great!
Pvybike 回复2025-08-06
Hi, thank you for your good comments! Your satisfaction is our driving force. I wish you a happy ride.
I order a rear wheele almost two months ago, and got contacted for the framenr a week later. Now i message this guy every week but keeps telling me to wait and makes promises he cant keep.
Worst service
Pvybike 回复2025-08-04
Hi, I suspect there might be some misunderstanding. We assure you that your issue has been reported directly to our customer support team. PVY is committed to the safety of every consumer. Please rest assured. If you need assistance, please contact us.
This is a review for the company and their costumer service not for the product!(because I never received it)view for the company and…
Update! After I confermed to PVY my intention to get the case to court, the next day PVY refunded me, coincidence or not, I don't know, but the bank problem solved all of a sudden! After assuring me that everything would go smoothly this time around if I were to place another order. I did it and indeed, the bike came in time, was easy to assemble and it is smooth in ride! My one does a weird sound at the rear wheel and I intend to take it to a service, but it rides ok and it is indeed comfortable, as other users mention! The bike itself is worth the money, but be aware you may have problems with the costumer service and the bike comes without a warranty, so it is all on you, if something happens, read carefully their terms and conditions on the site.
Save your money and sanity and run away from this company!!! I placed an order on their site and shortly after I received and email stating they had an issue and can't provide the product i ordered and are offering me a different one! I accepted! BIG MISTAKE! as after that the nightmare started , they had problems with the shipment company and when I opened a dispute with the bank they quickly reached out to ask me cancel it and I did! SECOND HUGE MISTAKE! Since that, for two months now, we're going back and forth trough emails me providing all the confirmations that my bank HAVE PAID THEM and PVY just keep lying they have not received my payments and can't send the product in this case! Avoid them at all costs !!!!!
Pvybike 回复2025-07-27
Hi, please don't worry. I checked and we have processed the refund for you. The source path has been returned. Please check your bank account.
First of all the bike is brilliant I had a problem with delivery but pvy were absolutely brilliant they were so helpful and done every thing they could to resolve the issue they even sent me a lovely bag for free I would definitely recommend them there customer service is fantastic 👍👍👍
Pvybike 回复2025-06-25
Hi, providing you with a good shopping experience is our service goal. Thank you for your understanding and cooperation in the delivery service. PVY will do its best to meet the needs of every customer and make them satisfied. Your satisfaction is our motivation to keep doing a good job. If you need help, please feel free to contact us.
I bought the Libon online. On the website it said it would be delivered in 7 to 10 workdays. It took 3 months to arrive. Customer service did respond but they couldn’t make the process go faster. In the end they offered me a gift as compensation for the enormous delay. The gift hasn’t arrived yet….. 😥
The bike itself is ok. You have to know though that when you try to go over 20 km an hour, you have to pedal to fast with your legs. So with driving support 20 km is max. There are no gears on this bike. I chose this one because it’s light weight and long range.
Pvybike 回复2025-06-23
Hi, we have carefully reviewed your feedback and verified the specific situation to prevent the logistics delay you mentioned. Maybe you can check your email, we have already reported the situation for you. PVY will do its best to meet the needs of every customer and be responsible for it.
LIBON International Edition, Torque Sensor. Support unlocking.
If you need more help, you can always contact us.
Translator: Many people said the quality and service were poor. THAT'S WRONG! 5 stars!! We wanted to order two Libon bikes. That was at the beginning of May, and since then, we've had very good and fast communication. Since the bikes weren't available, I inquired once a week and always received friendly replies and a message that the bikes were now available. Unfortunately, gray wasn't available yet, and we were politely asked if silver gray would be an option. That wasn't a problem, and we received the bikes very quickly. The packaging was good, and the bikes were fully assembled in 5 minutes. Just hop on and go! We're very happy we chose these lightweight bikes. The quality and service are worthy of 5 stars. Thank you very much. Best regards, Harald
Pvybike 回复2025-06-23
Hi, thank you very much for your wonderful feedback!
We are happy to hear that you are impressed by the build quality and customer service of the bike and enjoy riding it.
PVY appreciates your understanding and trust.
If you have any questions or need further assistance, please feel free to contact us.
Wish you the best in your future journey!
On June 16, 2025, I ordered a Z20 Plus from PVY’s website (pvybike.com), selecting a [KaKi] model. The website gave no indication that this color was out of stock, so I proceeded with full payment. However, on June 17, 2025, I received an email stating that my chosen color was unavailable and was asked to select a different color. This left me feeling misled and deeply disappointed.
This was my first time purchasing a e-bike and my first experience with PVY, and I had high expectations. Unfortunately, the inaccurate stock information on the website wasted my time and forced me to accept a color I didn’t want, completely ruining my shopping experience. As I urgently needed the e-bike , I had no choice but to comply, which added to my frustration.
I urge PVY to improve their website’s inventory management to prevent other customers from facing similar issues. I also expect appropriate compensation, such as a discount or partial refund, to address this inconvenience. I have contacted customer service . but have yet to receive a satisfactory response. I hope PVY takes customer feedback seriously and improves their service.
Frustrated Buyer
June 17, 2025
Update 19/06
I previously shared my disappointment with PVY for paying £1040 for a PLUS 1000 in Khaki (beige), only to be told it was out of stock after purchase, while similar bikes are available elsewhere for £946. PVY has since offered a restock by late July 2025, a £124 refund, a rear seat bag, and a folding water cup, with 5-7 working day delivery to the UK. However, I’m concerned about their reliability, as they haven’t responded to my review, and the long wait until August is inconvenient. I’m awaiting clear confirmation of the refund and shipping details. I hope PVY delivers, but their stock inaccuracies and lack of response raise doubts. Will update once resolved.
Frustrated Buyer
June 19, 2025
23-06-2025 update
PVY’s misleading stock information, 6-7 week delay for my Khaki PLUS 1000 and helmet, refusal to ship gifts immediately, and vague Trustpilot response have led me to cancel my order. I’ve demanded a full refund due to their untrustworthy operations. Awaiting refund by June 26. Will update.
Frustrated Buyer
June 23, 2025
Updated Review: Awaiting Full Refund from PVY
PVY has promised a full refund for my order (Khaki PLUS 1000 and helmet) after misleading stock information and 6-7 week delays led to my cancellation. I’m awaiting the full refund by June 30, 2025, with confirmation details. Their untrustworthy operations were disappointing. Will update with the outcome.
Frustrated Buyer
June 23, 2025
Pvybike 回复2025-06-20
Hi, thank you for your supervision and feedback. We have carefully checked your situation. We have reported it to the higher authorities to verify the specific situation.
I don't know if there is a misunderstanding. PVY will do its best to help every consumer and make them satisfied.
We understand your feelings and empathize with you. If you have any questions, please contact us. PVY will be responsible for you.
I had a great experience shopping with PVY—Frank was especially helpful and always quick to answer my questions.
His support made everything much easier and silky. I really appreciate the friendly service from the PVY team! 😊
Pvybike 回复2025-06-13
Hi, thank you for your high trust and evaluation. This is a recognition of our work, which makes us more confident in the subsequent work. PVY will always uphold this service and spirit. We will not let you down. Thank you again.
See my earlier complaint from a few months ago. Got a bike that was unhinged, not functioning properly and does not fold because it takes too much strength to do it. They assured me that I could go to a bikerepairshop and they would pay the bill. And I did. And now they refuse to pay the bill. Have not gotten an apology for the bad bike they provided and the customerservice is a nightmare. So PVY Jackson or what your name is... You can respond again to this complaint by saying that you are improving your costumer service but its just words... I have written proof that I told you how much the repair would cost and I have written proof that you promised to pay the bill. Now you say that a refund is too difficult and want to give me 'presents'(????) that I have no use for. All the while I still cannot fold a bike that should be able to fold. I have two other bikes that work just fine, so I know full well how this bike should function. I bought the bike in august 2024 and its been a nighmare up till now. I have been downright lied to. Told you the repair would cost between 60-100 euro's. It turned out to be more. But you're only willing to pay 30 euro's. You should have said so when I asked you to put in black and white how much you were going to pay, but you cleverly disregarded this as you continuously disregard things I say and ask. Shame on you.
Pvybike 回复2025-06-13
Hi, I'm sorry for the trouble you've caused me in your shopping. I'm sorry for the difficulties you've encountered. PVY will never let you have the situation you've described. PVY will be responsible for every customer. If you have any questions, please contact us. PVY will do its best to serve every customer.
At first i thought it was a hacker webpage.
It took a long time to decide to purchase one.
On the web it says 5-7 days too deliver.
It was 9 days, but reseved it well and in good condition.
On a paper i ask the delivery person to call me up when its arrived, and he did and waited till i came. Well service.
Pvybike 回复2025-06-16
Hi, thank you for your high feedback and evaluation. It can be seen that you like our products very much. I wish you a happy ride. Regarding the logistics timeliness issue you mentioned, we have verified the specific situation and prevented similar situations from happening. If you need help in the future, please feel free to contact us.
I bought a PVY turbo.Insanely cool looking and well presented on the webpage It was delivered with racks missing, even though ordered. One was delivered separately to be installed by me. They showed unable to deliver the other. Got the money back after a 2 months long wait for the missing rear rack. Earlier it was promised to be back in stock 2 months later, which didn't happen.
A tyre blew for no reason, replacing it with a quality tyre and tube was around 200 Euros.
The brakes of this heavy and powerful bike are absolutely insufficient and dangerous.
However, after less than 20k the bike stopped working at all.
Their "customer support" sends me YouTube links on tutorials on how to fix it myself and demanded a video of me doing a bike mechanics and electronics job.
That's not how customer service or warranty works, guys....
899 Euros out the window...
Throw your money out the window, burn it or give it to a homeless person, and you save on a lot of frustration.
So far all mechanics reduce to repairing the bike, as it is a Chinese low-quality product way below any modern standards.
Diagnosing the damage is a bit more than 100 Euros but they cannot fix it.
Overall 1200 Euro gone for less than 20 k on this wreck. And a lot of frustration on top.
Pvybike 回复2025-06-11
Hi, thank you very much for taking the time to share your feedback. We are deeply sorry for the inconvenience and trouble you encountered in this shopping experience. We attach great importance to your opinions and understand your dissatisfaction. Regarding the issue you raised, we have launched an investigation to prevent similar situations from happening again. We will continue to improve our customer service level.
We really like the Bike and the Design. We already own an PVY Z20 Plus and had no problems so far. Unfortuneatly the bike we ordered for my wife arrived with a noticeable scratch in the paintwork. We contacted the PVY support and will see how they handle the issue.
Pvybike 回复2025-06-10
Hi, we value your feedback and are committed to your satisfaction. Thank you for being impressed by the design and quality of PLUS 1000. This is the driving force of our work.
If you need help in the future, please feel free to contact us
PVY will be responsible for you.
My order has been splitted in two delivery.
I was expected to receive both the products in a single delivery.
I would like to cancel the order regarding the helmet, because I was expecting to receive it at the same time of the bike.
At this time, I have the bike but I cannot use it, because of the missing helmet.
Pvybike 回复2025-06-10
Hi, we take your feedback very seriously and have verified the specific situation. I don't know if there is a misunderstanding. PVY will never let consumers fail to receive their packages. PVY will be responsible for every consumer and ensure that you receive your package. If you have any questions, please contact us. PVY will do its best to satisfy you.
Waiting time from 28th of February, tried to communicate with them only answer I had “please be a little more patient” just to find out that after 2 months my order couldn’t be processed, and had to reorder on mid May. Very disappointed will sell my bike and don’t wanna hear anymore about PVY.
Pvybike 回复2025-06-09
Hi, after receiving your feedback, we immediately verified the specific situation and launched an investigation into your situation. PVY will prevent similar situations like what you said from happening again.
Maybe you can take another look, PVY will be responsible for you.
If you need more help, please feel free to contact us.
After a careful consideration, I am changing this review to 5 starts for these specific reasons:
- PVY did their best to deliver the package to me and delivered it, even though with a delay. The problem was caused by the postal company
- PVY replied to all my requests and helped me with the problems.
- Some problems, however, I had to fix in a local repair shop like cracking noise that was caused by loose screws in the middle of the bike.
______
Issues I encountered before.
- Logistics company issue, asking company for a refund and instead they keep trying to deliver anyways...
- Bad English communication. Some of their support people say the package was delivered, even though it wasn't.
- Inability to send the bike to a parcel shop. Asking to send to the nearest parcel shop leads to them asking for a new address instead...
Pvybike 回复2025-06-06
Hi, I'm sorry. We immediately checked the details of your feedback. PVY will prevent similar situations and ensure the successful delivery of the package. Normally, the package is delivered to the address you filled in and signed by the recipient on the spot. This is also for the safety of the package. If you have any questions, please feel free to contact us. PVY will be responsible for you.
super efficient and very helpful customer service. During the purchase I had a problem that was immediately solved. Well done, keep it up. Fabio
Pvybike 回复2025-06-06
Hi, thank you for your high praise for customer service, we are glad to help you. PVY is committed to providing consumers with good service and riding experience. Your satisfaction is the driving force of our work. If you have any questions or need further help, please feel free to contact us.
Wish you a smooth journey in the future!
