Ruined bike vacation in France
Ruined bike vacation in France We pre-ordered a pair of PVY Z20 Pro bikes for my wife and I, which were delivered well ahead of our arrival at our holiday destination. So far so good! Assambly was easy, all part were ok, just the tires a bit deflated … normal, but good. What caused our disastrous experience was that the bolt holding together the pedal broke of on the first ride when stepping on it to start the bike without the motor assistance. We managed ti haphazardly tie the pedal with some tape, but an few hours later the pedal on the bike broke in the same way. We tried the same temporary fix, but a few miles onwards my wife’s pedal completely broke of so she had to pedal (luckily possible as it is an ebike). Anyway our bike vacation is ruined! Terrible! There must be a serious design issue that the bolts on the oedals of two different bikes break immediately! The second problem is with the soft rear bag we bought. The bags, in particular when they are empty are completely unstable. The straps slide from side to side on the rear mounted tray and there is nothing to fix it on the front and rear. Its a bad design and oversized compared to the tray. While the company is very responsive, they are unable to offer real solutions and try to buy you off with useless offers of aceccories. That would have been ok, if we would have received a replacement pedal immediately, but they are being shipped from China with no foreseeable arrival date, most likely they will arrive well after our departure. We now wanted to return the items but the company is not providing a solution for that! Given we are in a holiday resort we have disposed of the boxes which makes a return inpossible. Really bad experience! Its a DISASTER!!