At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
Pluses:
Very robust construction
Powerful and fast
Suitable even for taller riders (I’m 185 cm tall, but my 203 cm neighbor was able to pedal it too)
My version allows throttle use in any selected PAS mode (I believe earlier versions only allowed throttle in PAS 0)
When throttle is active, pedaling doesn’t interrupt it — useful for unloading the motor and extending range
When folded, I was able to fit it into the trunk of a VW Golf!
Neutral / Minor downsides:
The weight — expected with this type of bike, but it still requires some strength to lift into a car trunk
Folding mechanism could use occasional oiling
The chain seemed to have slightly more oil than necessary
Directional side lights are very hard to see during daytime, and the thumb switch is not easy to identify or feel for its current position
My observations:
Pedaling with a cadence sensor in urban areas can be tricky. Any pedaling leads to reaching the preset speed of the selected PAS level — it's hard to maintain a speed "between" PAS steps. The only precise way to control speed is using the throttle, which may go against local legislation in some countries.
Suggestions for manufacturer improvement:
The brake light is very weak and also much smaller than the tail light — switching their positions might be a good idea
Range Test Review
I tested the mileage range of my e-bike under the following conditions:
• The battery was fully charged for the third time.
• Test temperature ranged from around 20°C at the start to 17°C at the end.
• My weight is 76 kg.
• The terrain was very flat, with a maximum elevation change of about 15 meters.
• The surface was asphalt, wind was light, and tire pressure was set to the maximum.
• I used only pure electric mode (no pedaling), riding mostly on PAS level 4 at full throttle.
• To minimize environmental effects (wind, slope, etc.), I rode a "there-and-back" route — returning the same way I came.
• I maintained a steady speed with very little acceleration.
At the beginning, the bike maintained a speed of about 36–38 km/h, and toward the end, it dropped to around 30 km/h. I ended the test when the battery voltage dropped to about 42V, mostly because it was getting dark and cold to me. The total distance I covered was 45 km.
Since there were still about 2V left in the battery, I estimate that a full discharge would give close to 50 km of range in full throttle steady mode — which is pretty good!
Note: This was all done at PAS level 4, with an average speed slightly over 30 km/h. For reference, 40V is the cut-off voltage where the last bar on the battery indicator disappears.
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Battery Behavior & Power Usage
The default battery that came with the bike has a dynamic ‘voltage’, which changes depending on the current draw (in Amps):
• At PAS 4 with a steady ride, my display showed around 10 Amps, and voltage was about 52V when fully charged. That means power consumption was roughly 500W (52V × 9–10A).
• Toward the end, power dropped to about 300–380W (42V × 7–9A).
• After resting a few minutes, the voltage would rise to around 44V — but this can be misleading and shouldn’t be seen as “available” battery.
In city rides, when the battery is near 42V, heavy acceleration can spike the current to 20 Amps, which may cause the voltage to drop below 40V. When this happens, the bike cuts power to the motor and you’ll need to pedal manually. However, once voltage rises again above 40V (after stopping or waiting), the motor kicks back in. You can also reset the system by switching it off and on again after some rest time.
Pvybike 回复2025-06-06
Hi, thank you for your detailed evaluation. Thank you.
We have carefully reviewed your reply. I believe you also like our bicycles and understand the performance of the bicycles. We will accept your feedback and submit it to the responsible department. I believe our products will get better and better with your suggestions. If you need help in the future, please feel free to contact us. PVY will take your matter seriously.
Very helpful customer service. During the purchase I had a problem that was immediately solved
Pvybike 回复2025-06-06
Hi, PVY is committed to providing customers with good customer service and doing our best to satisfy every customer. Thank you for your trust in us. We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
I bought PVY Z20 Max almost 2 weeks ago. Since this time I forgot about car:) it is absolutely amazing bike and riding experience. Comfortable size, great suspension.
Battery life time is more that enough for me - I can ride more that 70km just on electric engine, with my weight 82kg within one charging. It potentially could make more, but I didn’t test yet)
I didn’t even expect that it could be this great.
Pvybike 回复2025-06-06
Hi, thank you for your impression of the product quality of the bicycle. Your every pleasant ride is the motivation of our work. Thank you for your affirmation of the battery life. I believe your future rides will be better and better. If you need any help, please feel free to contact us.
I had a great experience going through the purchase process and getting help from customer service as needed.
Pvybike 回复2025-06-06
Hi, thanks for your support, we are glad to hear that you are satisfied with your current purchase and service.
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
Good job PVY,
i have so much fun with the PVY Z20 Plus!
So far so good.
The customer service is always attentive and you get the feeling that you're taken seriously as a customer.
But Pvy should change a few minor things, though.
1. The handlebar grips are a disaster. They're too small and very hard... I'll replace them.
2. My bike didn't come with an extra bicycle bell, which is unfortunately mandatory here in Germany. Electronic bells are not permitted and must be deactivated in Germany.
3. The battery is audible in the frame and must be secured additionally. It was easy to fix.
Otherwise, I'm very happy with the bike. I live in Black Forest Germany and that's what this bike is made for. Uphill climbs are no problem and the tires practically grip any surface.
The delivery time was ok, around 4-5 working days.
Now the bike just has to prove its durability.
Pvybike 回复2025-05-27
Hi, I can see that you like our products very much. Thank you for your feedback. You must have a great ride, right? However, regarding the handlebar and frame battery issues you mentioned, we have verified them. PVY will accept customer feedback and take it seriously. Regarding the bell issue you mentioned, please comply with local policies. Everything is for safety considerations. If you need any help in the future, please contact us. PVY will be responsible for you.
I had a fantastic experience from start to finish. The customer service was top-notch—friendly, helpful, and quick to respond to my questions. It's clear they care about their customers and go the extra mile to make sure everything runs smoothly.
The payment process was super convenient with multiple options available, which made things really easy. No hassle at all, just a few taps and I was ready to go!
The ride itself was very enjoyable—comfortable, clean, and smooth all the way. You can tell they prioritize both safety and customer satisfaction. I’ll definitely be riding again and recommending this service to friends and family.
If you're looking for a reliable, stress-free experience with great support and user-friendly payment methods, this is the way to go!
Pvybike 回复2025-05-22
Hi, we have received your feedback and thank you for your satisfaction with the PVY brand. PVY is committed to providing high-quality customer service and providing customers with a convenient shopping environment. Yes, the focus of these is to provide quality products. Your riding satisfaction is the driving force of our work. Thank you for enjoying every ride. Thank you for your recognition of the PVY brand. If you need help in the future, please feel free to contact us.
Bikes are honest for what they cost, but the after sales is shocking. They send wrong parts after long wait, absolutely drag their feet to reimburse labour costs and communicate sparingly. A nightmare.
Make yourself a favour,buy a bike by a local shop.
Pvybike 回复2025-05-19
Hi, we have carefully reviewed your feedback and thank you for your approval of the product price. At the same time, we have also verified the specific situation. I don’t know if there is any misunderstanding. PVY has always been committed to providing consumers with high-quality products and customer service to prevent similar situations. If you have any questions, please contact us in time. PVY will be responsible for you to the end.
Since the moment i liked the bike eveything went well. The custommer service answered my questions promptly. The bike itself is maybe the best bike for 2025 with amazing price / value ratio. Powerful, full suspension, battery with huge capacity from Samsung.
Pvybike 回复2025-05-16
Hi, your recognition and trust are the driving force for our continuous progress. Thank you for your impressive customer service. PVY is committed to satisfying every customer and providing quality services and products. We will not let you down. We believe that the PVY brand will get better and better. Thank you. If you need help in the future, please contact us in time.
quick delivery, fair Price, ready for installation
Pvybike 回复2025-05-19
Hi, thank you for your recognition and support of the PVY brand. Yes, PLUS 1000 is a hydraulic brake. PVY hopes to provide customers with riding convenience with timely logistics, great value for money, etc. Thank you again. If you have any questions, please feel free to contact me.
Customer service has been informative and great service., delivery was prompt and well packaged, product was easy to put together and really smooth to ride. Construction is great and well engineered.
Quality product, great customer service, easy payment.
Well pleased
Pvybike 回复2025-05-19
Hi, thank you for your recognition and trust in all aspects of the PVY brand. Every positive feedback from you is our motivation to keep doing a good job. PVY has been continuously improving in providing convenient shopping, customer service, logistics timeliness, high-quality products, etc. I believe we will get more trust from customers.
Fantastic bike and fabulous to ride, extra strong frame and nice thick 4” tyres, easy to operate and a great size which I was worried about because I’m 6ft 1 and 14 1/2 stone but I’m sure it will take someone much taller and heavier, the delivery was approximately 9 days which was good and tracking was given throughout
Pvybike 回复2025-05-14
Hi, thank you for your deep impression of the product quality, delivery service and logistics timeliness. PVY has been adhering to the continuous optimization of processes, providing quality products, customer service, and escorting customers' riding. We are very happy to hear your approval, PVY will not let you down, and wish you a smooth ride in the future. If you need help, please feel free to contact us.
I spent a long time choosing a model to buy three identical bicycles for the whole family. I chose the Z20 Max model. I liked it because of its long range, folding and weight compared to similar models. Plus shock absorbers in the back and front. I first ordered one bicycle to try for everyone in the family. It suited everyone. I ordered two more. In my opinion, the price-quality ratio is good! I also liked the hydraulic brakes. In general, the first impression is good, and then time will tell!
Pvybike 回复2025-05-14
Hi, MAX is a dual battery system. The range can reach 200 KM. Hydraulic brakes. Thank you for your support and trust in the PVY brand. It can be seen that you like this model of bicycle very much. Your positive feedback is the motivation of our work, and we will always keep it in good working condition. If you need more help, please feel free to contact us.
I have only given one star as zero wasn't an option. Husband's bike developed fault almost immediately. It has been away with engineers for 5 months and there is a string of countless emails all initiated by my husband. Bike was returned finally today and unbelievably is not fixed. Literally cannot believe that in this day and age customer service as bad as this exists. DO NOT BUY A BIKE FROM THIS COMPANY.
Update 1: 12/5/25 Usual response below. I'm afraid on past experiences we're not hopeful of a resolution. I'll keep you posted.
Update 2: 13/5/25. Husband told to check his nuts (on a bike that's just come back from being with PVY's chosen repair engineers for 5 months) This advice was given in November last year (email number 3 of 112). Here we go again!
Update 3: 14/5/25. There seems to be an obsession with PVY's UK repair centre with my husband's nuts as he's been asked AGAIN to check them. But PVY Jeff on Facebook is now on the case. Let's see if he can bring this debacle to a successful end.
Update 4: 15/5/25. PVY want the bike to be sent back to the repair engineers where it’s spent the last 5 months being ‘repaired’.
Update 5: 16/5/25. The power of social media! PVY Geoff has arranged for a new rear wheel and motor to be sent to our home. It seems like this company make every piece to order as they have none of the parts at the moment. So we wait. Again.
Update 6: 26/5/25. Ten days after being promised the parts they haven't been dispatched yet. Is this acceptable?
Update 7: 6/6/25. Three weeks since they promised to send the replacement part. Not yet dispatched despite them being available to buy on PVY website.
Update 8: 16/6/25. Exactly one month after being promised shipment of the promised part, it's arrived in the UK. Husband will be paying an alternative bike repair company to install it on the bike as he was let down so badly by PVY's own repair technicians. Really hoping my next update is a positive one and an end to 9 months of waiting for a rideable bike.
Update 9. 25/6/25. Part has been delivered and fitted (at a cost to my husband) by a trusted company and now he finally has a rideable bike. If you are prepared to wait almost 10 months for your vehicle and have lots of spare time to chase up the company when things go wrong, by all means go ahead and purchase one! We are not alone in this experience. Maybe join a Facebook group of owners and take a look at the percentage of customers in a similar situation to ours before making your decision to purchase.
Here endeth the review! (Hopefully!!)
Pvybike 回复2025-05-12
Hi, I'm sorry to hear about the situation you are facing. Please don't worry, we have communicated and verified the specific situation as soon as possible. PVY will be responsible for you and strictly abide by the company's guidelines, and is committed to providing customers with good customer service and repair guarantees. Please contact us again and I will personally provide you with help and service. PVY will prevent similar situations from happening again.
I purchase the PVY Z20 PRO EVO and couldn't be happier. I had a few questions before buying, and their customer service fantastic-responsive and helpful. Highly recommend PVY!
Pvybike 回复2025-05-12
Hi, PVY Z20 PRO EVO is a torque sensor, the experience will be better. Thank you for your satisfaction and recognition of the customer service. PVY will always maintain this spirit. Create better experience and service for customers.
Never received bike I paid for and extra unauthorised charge from my account
I purchased PVY LIBON on 25th March - today is 9th May !
Had to contact customer service many times to get any update, or information
I was offered instead different bike - if I would want different I would obviously buy different one !!!
For delay I was offer €50 refund, and guess what ?! Instead of receiving refund I was charged this money !!!
I did try contact company but no reply
No just reporting this to the police and ombudsman as my next step
Just want warn others about this company
*** it’s only way to reply on pvy comment: I will attached here screenshots from your extra charges, and I did contact customer service on many occasions without any reply till I posted my review. As a reply I received “we didn’t charge you” which obviously is not true !!!
*** update (25.05.25) had to cancel my order because was told will wait another month or more !!!
Instead of receive refund I was charged over £1000 !!! Obviously dispute with bank and report to financial ombudsman
Scammers stay away !!!!
Pvybike 回复2025-05-12
Hi, I think there is some misunderstanding. PVY will not charge any customer any extra money. We are a brand, and our purpose is to serve customers well, provide quality products, and meet customer needs. PVY cherishes and values every customer. If you have any questions, please contact us in time. PVY will be responsible to the end.
Purchased 2 Z20 Plus bikes - his and hers! Every ride is such a pleasure - super comfortable with the big tyres compared to our previous bikes.. Last trip was 20 miles and only lost one bar (pedal assist). Lots of admiring comments - the bikes look great!
So happy with them, amazing value for money.
PS One had a dented front mudguard on delivery.. which they replaced without an issue. Excellent customer service!
Pvybike 回复2025-05-12
Hi, thank you for your recognition of the quality of PLUS products. Let you and your family enjoy every ride. Yes, this bike is a wide tire, a popular product. It is loved by customers. Your positive feedback is the driving force of our work. We will always maintain a good working atmosphere. I wish you more enjoyable riding in the future.
Efficient customer service, the best bike for the price.
I pre-ordered on 29 March and received my PVY Z20 Max on 6 May. Everything was as agreed.
Support kept me informed all the time how the bike was going. In the meantime, the bike was discounted in the shop and I was offered free accessories. Today I just received a notification that my extra charger has arrived at the parcel machine.
I also read the negative reviews and what stood out the most were the cases where people were not prepared to wait but wanted it immediately like from Amazon. If it wasn't right away, a negative review was written.
I did a lot of research before I decided to buy a bike from this company. In my opinion very progressive engineering and a very good commuter bike. The best product you can get for the price.
I really hope that this young innovative company will get the wind in its wings and keep getting better. If you're a technophile and can read and understand how the ordering process works, then I dare recommend this company and its bikes.
Pvybike 回复2025-05-08
Hi, thank you for your trust and support to Max. Thank you for your understanding all the time. The dual battery system can meet the needs of riding to a certain extent. Thank you for your satisfaction with the product quality. Yes, PVY is committed to providing consumers with high-quality products and satisfactory customer service. I believe we will get more trust from customers in the future. If you need more help, please feel free to contact me.
I checked out a lot of videos of similar products before buying the PVY EVO, and it definitely lived up to the hype. It's lightweight, well-built. The team was helpful with my queries, and the delivery was smooth. Overall, an excellent experience.
Pvybike 回复2025-05-08
Hi, PVY EVO is our new model, torque sensor, relatively light weight, relatively good experience. Thank you for your recognition of our customer service and satisfaction with the logistics timeliness. If you need more help in the future, please feel free to contact me.
I haven't got the bike as yet and will write a further review of it when I receive it. The website contains comprehensive information and you use their web feature to compare the bikes you're interested in. My choice was between the PVY Z20 PLUS 1000 and the PVY Z20 MAX. The spec that was the overriding factor for me was the 200 km range on the MAX, as I want to use it for long trips. Search YouTube reviews for an additional €50 discount code...
Customer services are very helpful and are very accommodating. I noticed a bug in their email regarding pricing and they offered me a free rear rack bag for my trouble.
Pvybike 回复2025-05-05
Hi, thank you for your impression of PVY Z20 PLUS 1000 and PVY Z20 MAX. Your recognition is the motivation of our work. We accept feedback from customers and optimize the process. We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
There products are amazing. My friend told me about this company and I waited for almost a year just to see his bike performance and it was phenomenal. So now I also buy one.
Pvybike 回复2025-05-07
Hi, your recognition and likes are the driving force of our work. Thank you for your positive feedback. We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
