Appalling quality of product and service
I bought a PVY turbo.Insanely cool looking and well presented on the webpage It was delivered with racks missing, even though ordered. One was delivered separately to be installed by me. They showed unable to deliver the other. Got the money back after a 2 months long wait for the missing rear rack. Earlier it was promised to be back in stock 2 months later, which didn't happen. A tyre blew for no reason, replacing it with a quality tyre and tube was around 200 Euros. The brakes of this heavy and powerful bike are absolutely insufficient and dangerous. However, after less than 20k the bike stopped working at all. Their "customer support" sends me YouTube links on tutorials on how to fix it myself and demanded a video of me doing a bike mechanics and electronics job. That's not how customer service or warranty works, guys.... 899 Euros out the window... Throw your money out the window, burn it or give it to a homeless person, and you save on a lot of frustration. So far all mechanics reduce to repairing the bike, as it is a Chinese low-quality product way below any modern standards. Diagnosing the damage is a bit more than 100 Euros but they cannot fix it. Overall 1200 Euro gone for less than 20 k on this wreck. And a lot of frustration on top.