second complaint, even more annoyed
See my earlier complaint from a few months ago. Got a bike that was unhinged, not functioning properly and does not fold because it takes too much strength to do it. They assured me that I could go to a bikerepairshop and they would pay the bill. And I did. And now they refuse to pay the bill. Have not gotten an apology for the bad bike they provided and the customerservice is a nightmare. So PVY Jackson or what your name is... You can respond again to this complaint by saying that you are improving your costumer service but its just words... I have written proof that I told you how much the repair would cost and I have written proof that you promised to pay the bill. Now you say that a refund is too difficult and want to give me 'presents'(????) that I have no use for. All the while I still cannot fold a bike that should be able to fold. I have two other bikes that work just fine, so I know full well how this bike should function. I bought the bike in august 2024 and its been a nighmare up till now. I have been downright lied to. Told you the repair would cost between 60-100 euro's. It turned out to be more. But you're only willing to pay 30 euro's. You should have said so when I asked you to put in black and white how much you were going to pay, but you cleverly disregarded this as you continuously disregard things I say and ask. Shame on you.