On June 16
On June 16, 2025, I ordered a Z20 Plus from PVY’s website (pvybike.com), selecting a [KaKi] model. The website gave no indication that this color was out of stock, so I proceeded with full payment. However, on June 17, 2025, I received an email stating that my chosen color was unavailable and was asked to select a different color. This left me feeling misled and deeply disappointed. This was my first time purchasing a e-bike and my first experience with PVY, and I had high expectations. Unfortunately, the inaccurate stock information on the website wasted my time and forced me to accept a color I didn’t want, completely ruining my shopping experience. As I urgently needed the e-bike , I had no choice but to comply, which added to my frustration. I urge PVY to improve their website’s inventory management to prevent other customers from facing similar issues. I also expect appropriate compensation, such as a discount or partial refund, to address this inconvenience. I have contacted customer service . but have yet to receive a satisfactory response. I hope PVY takes customer feedback seriously and improves their service. Frustrated Buyer June 17, 2025 Update 19/06 I previously shared my disappointment with PVY for paying £1040 for a PLUS 1000 in Khaki (beige), only to be told it was out of stock after purchase, while similar bikes are available elsewhere for £946. PVY has since offered a restock by late July 2025, a £124 refund, a rear seat bag, and a folding water cup, with 5-7 working day delivery to the UK. However, I’m concerned about their reliability, as they haven’t responded to my review, and the long wait until August is inconvenient. I’m awaiting clear confirmation of the refund and shipping details. I hope PVY delivers, but their stock inaccuracies and lack of response raise doubts. Will update once resolved. Frustrated Buyer June 19, 2025 23-06-2025 update PVY’s misleading stock information, 6-7 week delay for my Khaki PLUS 1000 and helmet, refusal to ship gifts immediately, and vague Trustpilot response have led me to cancel my order. I’ve demanded a full refund due to their untrustworthy operations. Awaiting refund by June 26. Will update. Frustrated Buyer June 23, 2025 Updated Review: Awaiting Full Refund from PVY PVY has promised a full refund for my order (Khaki PLUS 1000 and helmet) after misleading stock information and 6-7 week delays led to my cancellation. I’m awaiting the full refund by June 30, 2025, with confirmation details. Their untrustworthy operations were disappointing. Will update with the outcome. Frustrated Buyer June 23, 2025