terrible experience to use olotes.com
Hi Olotes, Please close this close as I have already check with the bank there is no any charge under Olotels. I really hope your company can improve your online system and don't let anyone get confuse/waste time in the future. Thank you. 25Jan ******************************************************************************************* Hi Olotels, Thanks for you quick response from your team this time. noted my reservation has never been confirmed in your system and during the booking process our system made a pre-authorization on my credit card and the amount was blocked on it. Noted Olotes.com did not use and no intention to use the authorization of payment which I have given, using my card number . As per Olotes.com : "Send this information to your bank in order to enable them to unblock the sum. This email might not guarantee the immediate reversal and you might be forced to wait the standard delay, meaning 15 days or more depending on your bank. " I will check the situation after 15days or more, and see if I can get back my money. Thanks for your kindly assistance. Hope everything smooth at the end. 1Jan ****************************************************************************************** Hi Olotels, 1. Thank you for you reply finally, but I didn't receive any email from Olotels.com so far. Can you make sure you are sending to the right email address. ([email protected]) Thank you. 2. Second, just let you know I got the reply from Tokyo hotel (Sunlite Shinjuku Hotel) today. As per Sunlite Shinjuku Hotel reservation staff (Akada ) : "Thank you for contact with us. We have not received your reservation under your name from 2th/Jan/2014. Usually you can receive a reservation confirmation or reference number when booking completed vir any travel agent web-site. Please ask custumer support of olotels.com. We will e-mail again,if we received your reservation." (I can forward the e-mail once I got the feedback from Olotes.com) <-- make me sick today 3. Please kindly explain why you charge my credit card without any reservation from that hotel ? If Olotes.com cannot book the hotel 1 day in advance, you should reject me. 4. Please refund back my money US$227 to my credit card as this is not make sense to do the business like this. 5. Please kindly reply here and I want to let everyone can see how olotels.com to follow up/solve this problem at the end. Thank you. 1Jan