No Stars - Con
They sold me a room on there site, 5 mins after I received a call saying they had to check if the room was free (when booking a room I expect them to already have the rooms available) it turns out the room wasn't available but they had taken funds. They refused to except this and kept informing me that I needed to get the funds back from my bank. I had already called my bank and they said the funds had definitely gone to them and that they needed to contact their bank to cancel the funds. I tried to explain this to olotels but they refused to except any liability. I am now £118 down and am now calling Trading standards to help me with this matter. I would advise you to not EVER book with this company, it is not worth the hassle.