PORTION SIZE SHRINKAGE FOOD ARRIVED COLD
I haven't ordered for ages due to Pret discontinuing their breakfast ciabatta. It seemed that while my closest branches were not offering it the Kings Road one did but I'm too far away and my carer can't wait to collect. Today I browsed through Deliveroo and the Paddington store was offering the egg, sausage and bacon ciabatta. I ordered but was phoned to be told they don't have it so I opted for their ham and cheese croissant which I confess was a huge favourite. The staff member offered a complimentary snack which I accepted. Normally I'd order a latte but at 80p for an extra shot (without it too weak) I decided to buy a mango pot as the minimum spend when delivered is £10. Unfortunately the wait time seemed unnecessarily long for an item usually sitting under hot lights. When it arrived it looked very overdone and was lukewarm to cold. My carer heated briefly but the taste wasn't good. Not only has the size shrunk but something was definitely off. Before becoming disabled I used to go to Pret every day. Their 99p filter coffee was my favourite not just because it was cheap but it was delicious. My last breakfast ciabatta before they discontinued was a disaster and today very very disappointing. It's too expensive and the quality isn't there. This has much to do with government policy where chains like Pret and restaurants are faced with mounting overheads. It is up to companies like Pret to fight the government and landlords so that they can operate profitably and offer quality at fair prices. Today's experience was my last.