I bought bifocals
I bought bifocals, but hadn't ever ordered them online before. I need the bifocal line to be higher than is standard, but didn't remember that, nor would I have known how to order that as there was no input area on the form. However, in the company's defense, it is hard to determine that position because lens height determines where that line should be. If you order new glasses with lenses deeper or more shallow than what you are currently wearing, you'd have to know how that new frame sits on your face to determine your sweet spot. So I chatted with the team and they said OF COURSE we'll remake them. And since it was my fault in the first place, I fully intended to be charged for the new lenses. Nope, they only charged me the $10 processing fee. WOW! And yeah, it took time in the mail for me to send back my glasses (after marking where I wanted the bifocal -- according to their excellent instructions), and then wait the 5 days for the new glasses to arrive. But now I have a relationship and know how to communicate with them for the future. In the future, I will buy the frames, mark them, then send them back before finalizing my order. Truly I can't see how anyone would know if a new glasses would fit them or look good on their face without trying it on first. So that is what I'll do in the future. CoolFrames was so good to work with. And for the most part, I think they have a very good selection of glasses. Thanks for a great experience!