concerned
I received al call from customer service at olotel this morning, I then changed the Email address at their request to have the confirmation and voucher sent to me . I did receive them BUT THE HOTEL STILL HAS NO RESERVATION AT 24 HOURS POST BOOKING. I WAS ALSO SUPPOSED TO RECEIVE THE REFERENCE / RESERVATION NUMBER THAT THE SERVICE REPRESENATIVE WAS SUPPOSED TO GET FROM THE HOTEL AND SEND TO ME.VIA MY NEW EMAIL ADDRESS THIS HAS NOT HAPPENED.I AM VERY VERY CONCERNED AS TO WHY THE RESERVATION HAS NOT BEEN SENT TO THE HOTEL. The Email issue I had been having was resolved by using another Email . Initially there was a delay in the reservation getting to the hotel, and the reference number to me. This was all resolved at about 48 hours and I am very satisfied with the customer service department working to get this completed.