Bumpy ride, communication not the greatest but ended up well.
Ordered a battery just before chrimbo for my laptop, there was no rush so was happy to wait the time for it to come on a slow boat. It finally arrived and just didn't work it said it was charged to 69% but wouldn't charge and wouldn't power the laptop with the PSU unplugged. I asked for advice via email and after about a day I got a reply, went through all the advice which was update bios and sent them pictures and model numbers of original and replacement but all to no avail. I emailed them a few times and never got replies but eventually they got back to me and asked me to return the battery for them to check and they would send a replacement. This was the frustrating part the staff at our local post office informed they would not carry the battery as it is listed as dangerous goods. The only way they would carry it is if it was in the original packaging and unopened. I explained I had just taken it out tested it and put it back in the original packaging but they refused to take it. I ranted a bit about them being a tad finicky but they were verging on rude towards the end so I dropped it. At this point I thought I've lost my money or it will cost me a fortune getting a courier to take the battery. I explained this via email to powerguider sales and much to my surprise they offered to send a replacement anyway. Six weeks later another battery arrived and worked perfectly. So not a speedy service although if the first battery would have worked it would of been a great service, they never gave up and although at points I thought they were ignoring me they came good in the end and some of the issues were with the inability of getting the goods returned but I don't know of many places that would send a second item without the original going back.