Late and then missing items!
The worst experience I've had buying online. I was ordering for my wedding about a month in advance. Since it was a little last minute I put on a rushed order. While tracking it got delayed to the point of making it the day AFTER my wedding. The customer support was wonderful, and did acknowledge they were at fault - however it still came to late and I had to rush to buy stuff locally. Their prices were very reasonable - if it weren't for such terrible shipping/timeliness - but they aren't so reasonable that you cannot find a better deal elsewhere especially when running the risk of everything going wrong. The two items I did get were of reasonable quality - but not high enough for me to ever risk coming back again. Then... after fighting with shipping (since I went on my Honeymoon and there was no one to sign for it) I finally got the package and only TWO of SEVEN items were in my package. Seriously? That's not even close to half of the items I paid for! Now I'm working through their RMA system and I hope it goes smoothly. However, even if they give me my money back completely - this still sits as the worst experience I have ever had with an online purchase. The original customer service was wonderful, but their RMA system is a pain. ((I may update this part as I have not gone through their whole system yet)) They give misinformation (such as saying max photo size is 5MB when the system only allows up to 1MB) and they ask for photo proof which I've never had a company ask for. (not that I don't understand it - I just am feeling like this is a common thing and so they're trying to make getting my money back difficult)