Charged me twice for booking made in error
On the 26th January i tried to book a room for edinburgh, the website kept showing error so i started the process again when it showed error , after these errors i went on to a different site which worked and booked a nice hotel . A few days later i had to call from olotel if i still wanted my two rooms that i had booked using the website , i explained to them it had shown an error on the website and i already had booked a different room , they agreed to offer me a refund for the 2 charges , Still now they are alleging that only one payment went out as one was only a pre authorization payment , i have been told by my bank this morning that both amounts were withdrawn by olotel from my account, I have sent in a bank statement 2 times already showing the charges leaving my account , customer service then told me the other day they couldn't find a email containing it , i have now sent it in a third time, Do not use this website, they are refusing to pay my second refund , stay clear