Excellent purchasing experiencing but terrible tech support.
The salesperson was helpful and knowledgable about the fireplace logs they sell. The logs arrived safe and sound in just a few days. Installation was pretty easy but the directions for the remote were confusing. Apparently there are several different models and I wasn't sure which one i had. I called tech support and was told someone would call me back within 72 hours. After much online searching I was able to figure out the remote issue BUT NO ONE FROM TECH SUPPORT EVER CALLED.