At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct（woodlanddirect.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 199 条用户评价，属于美丽与健康分类，口碑良好。74% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。
Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我的订单晚了几周，除了“它来了”之外，客户支持没有提供任何帮助。我是一名承包商，有一个截止日期。近四个星期后，我从另一家供应商那里订购了完全相同的壁炉。当我从 Woodland Direct 收到的订单到达时，我收到了它，安装了它并付款。所以，我拒绝了订单，他们保留了巨额进货费。它们很糟糕，我强烈建议您不要从这家公司购买。
Thank you for this feedback. We regret that we weren't able to get your product to you in time. Our track record for reliability is important to us and this tells us we have work to do.
在参与之前要小心。巧妙的前端销售模式，满足设计需求并将产品无缝地运送给您 - 如果您不在密歇根地区，一旦您需要帮助，它就会崩溃。这并没有在前端公开，现在我只剩下一个平淡无奇的产品。设计了一个美丽的户外空间，但由于缺乏产品，现在几乎没有火焰。您只能进行电子邮件交流，而且您会发现这些电子邮件上没有签名，因为没有人支持所需的支持。多么不幸啊。在与该在线实体合作之前，请先与本地资源和本地企业建立联系。
We've got a team dedicated to helping professional installers who need help troubleshooting or installing our products. If needed, we'll set time aside and schedule a call with an installer when they are on site. Thank you for your feedback. We regret you are having issues with your purchase and we will continue to help until it's sorted out.
我的顾问安德鲁帮助我完成了订单，一切都很顺利。
Thank you, Kent. We appreciate your business and a great review. We'll be sure to let Andrew know he was a good guide when you needed it.
内森不遗余力地为我们提供了最后一刻变更订单所需的东西。 我们有一张火桌和两个碗。 他们看起来棒极了，而且比预定时间提前了 3 天到达。 今后我们将从 Woodland Direct 订购所有消防设施
Kent, this is an amazing review to find and we were glad to have made such a good impression. We look forward to hearing from you when you're ready with your next project.
我在促销期间订购了一个昂贵的烤架，购买时还包括免费的烤肉架。当我收到发票和装箱单时，烤肉架并未列出，所以我打电话确认是否包含在内。有人告诉我是这样。 物品交付后，我将它们存放起来，因为我们的房子还在建设中。当我们后来打开包装时，里面没有烤肉架。我打电话给 Woodland Direct，他们告诉我他们无能为力，因为我的订单已经超过两天了。 与我购买的烤架的成本相比，这并不是一个昂贵的配件。他们有机会做正确的事情，兑现他们的促销，并提供应该包含在我购买中的物品。相反，他们选择不这样做。 因为这次经历，我不会再和他们做生意，我也不会推荐他们。
It looks like you received your original order in October of 2025. You notified us of the missing item 7 months later in May of 2026. We pay extra to have damaged or missing items covered, but we need to know when the shipment arrives. We regret the outcome as well and would have preferred to have heard from you in October when we could have had this remedied for you at no cost. Thank you for this feedback.
客服人员帮我购买了我们需要的东西。 如果没有她的帮助，我不会订购最好的选择。 该产品制作精良，交货很快。 我们高兴极了。
Claire....the credit for a successful outcome here falls squarely on your shoulders. You were wise to talk to experts. Great job and thank you for the chance to offer a little guidance in your success story!!!
我本来打算在网上下订单，但我给 Woodland Direct 团队打了电话，他们给了我很大的帮助。 合身度非常完美。 我喜欢我的购买。
Woodland Direct is a bit of a unique online retailer. We actually encourage customers to call our team because we invest heavily in training and learning the products we offer. We truly enjoy talking with people about their projects and appreciate the opportunity to offer guidance and advice along the way. We’re so glad you reached out and that everything fit perfectly. Enjoy your new addition!
可怕的经历。产品到达时已损坏，他们不会提供帮助。
Our damage and return policy states "Shipping carriers require a claim to be submitted within 2 business days of delivery or the claim will be denied. We cannot make exceptions to this policy." You reported damage to us nearly 4 months after it was delivered.
太棒了 - 对最终产品非常满意
Jane, we are glad to have had you visit Woodland Direct and we're thrilled that you felt we deserved 5 stars. Thank you!!
在线订购过程非常简单。运输速度比预期的要快。 完全没有问题。
Thank you for 5 stars. We were glad for your visit and appreciate 5 stars.
优质的服务！安德鲁代表非常出色并且非常乐于助人！
We were grateful for your visit and glad to hear Andrew was helpful and mad you feel welcomed. Thank you from the entire team here at Woodland Direct.
Thank you, Larry. We appreciate you and we're glad to hear we had what you needed right away. Woodland Direct appreciates you.
最初的订购/互动非常顺利和简单。我提出的所有问题都得到了耐心的解答。已下订单，选择的日志集处于延期交货状态。希望能够主动与 Woodland Direct 的订单状态进行交互。如果我没有在每个规定的发货日期联系我，我将不知道什么时候才能真正收到我的套装。我知道他们不控制制造商的发货日期，但如果我通过你订购，我预计会有一定程度的更新/互动。原木套装终于到了，它正如我的销售人员所描述的那样，以及我在原木和火焰外观美学中所寻找的东西。
We would have preferred to have earned 5 stars, but your frustration in today's information age is completely legitimate. Thank you for remind us that there is room to grow.
购买了一套燃气记录仪，运输很快，包装很好，易于安装。一星期后，它停止工作，Woodland direct 没有退货政策，建议给制造商打电话，然后再给 Woodland 打电话，你绝对陷入了中间，看不到解决办法。 他们非常擅长向您运送有缺陷的燃气原木，最糟糕的是照顾有缺陷的物品，直接穿过林地。你已被警告过。
We are very sorry to hear about the trouble you experienced after installation. We completely understand how frustrating it is when a new gas log set stops working so soon. While warranty related troubleshooting and replacement parts are typically handled directly through the manufacturer, that does not mean you should feel stuck in the middle. Our team is here to help support the process and work toward a resolution alongside the manufacturer. Situations like this can sometimes require troubleshooting to determine whether the issue is with a component, installation, or the unit itself, and there is not always a one size fits all solution right away. We appreciate the opportunity to assist and want to help get this resolved as quickly as possible.
我最近从这家公司购买了两个燃气壁炉，但我完全不满意。在那里的网站上，他们展示了一个漂亮的大火焰，几乎充满了火箱，但安装后，它只是一个 2 英寸的火焰，你几乎看不到。我与 Woodland 的技术人员进行了交谈，我们都确认设备正在按照制造规格运行，但火焰高度没有增加。自从与林地技术人员交谈以来，我已经打了好几次电话，但都被完全忽视了，不像当我收到报价时，推销员给我打了 100 个电话，希望我承诺销售。我永远不会使用或推荐这家公司，因为他们想要的只是销售，然后在出现问题时避开你，并歪曲他们正在销售的产品，其诱饵和开关。去当地的商店看看你得到了什么，不要依赖推销员来指导你，然后在出现问题时忽略你。他们所说的这是可以接受的，但广告大肆宣传，因为他们不支持该产品。这家公司是骗局，一旦他们有钱，他们就不支持产品。总的来说有不好的评论
We are sorry to hear that you are disappointed with your fireplaces. As confirmed during your conversation with our technical team, the units are operating within the manufacturer’s specifications and safety design limits. Flame appearance can vary based on model, fuel type, installation conditions, and lighting, and marketing images often show the appliance under ideal display conditions. We also take concerns about communication seriously and have no record of intentionally ignoring your follow up. Our goal is always to provide accurate information and support before and after the sale, and we remain available to review your situation further and discuss any available options.
欺诈罪！ 他们发出了错误尺寸的火—— 放置屏幕，他们不会承认！
This is a strange review to find. You bought a custom screen from us in 2024 and waited until 2026 to notify us that what you got was not what you were expecting. One of our veteran guides helped and looked into it and you clearly got the screen you ordered in the size that you picked. We regret that this was a challenge for you but we have responded fairly and honestly.
Thank you, Glenn. We appreciate you.
糟糕的客户服务。高昂的退货费用。永远不要向他们订购
Our return policy falls in line with what is typical for an online retailer. We regret your challenges and disappointment with the return process. Thank you for this feedback.
我的经历大多是积极的，但我一直试图弄清楚为什么我的原木气味如此强烈，他们与我合作了一段时间然后就退出了。因此，我只能使用一套 1300 美元的原木套件，完全无法使用，因此只能获得 2 星评级。购买这种尺寸的产品应该有某种保修。我建议与您所在地区的人员合作处理这些事情，他们可以派人出去解决任何问题。
Thank you for the feedback. We’re sorry to hear the odor from the ventless logs has made them difficult to use. That’s certainly not the experience we want for a purchase like this. Please reach out to our team so we can review the situation again and see how we may be able to help.
共 199 条符合条件的评价
MightyNest
Fire Pits Direct
Costway
Chairish
Homary.com
StorageTreasures.com
North Country Fire
Closetfactory