At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct（woodlanddirect.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 199 条用户评价，属于美丽与健康分类，口碑良好。74% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。
Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。利维是我的销售人员，他带我了解了我们需要的各个方面。 我对我的购买感到非常满意。 通过联邦快递货运的交付出人意料地完美且周到。 虽然我们还没有完成壁炉的建造 - 我们确实检查了包装标签上的所有盒子并检查了易碎部件。 一切看起来都很棒。 我们强烈推荐使用 Woodland Direct！
Thank you, Susan. You were wise to check right away. Let us know if you have questions on installation or operation. The team here is waiting to help.
We have a very small fireplace. Lyndon was so helpful finding propane logs that would work.
A gas log purchase is a big deal and the size has to be right. Great job getting it done and thank you for inviting us to be part.
We can’t wait to install our fire table.
Congratulations!!! We love to hear that you are excited to use your new fire table. The team here at Woodland Direct hopes you enjoy it for many years to come.
My rep took the time to listen to my concerns..... Then he modestly made recommendations... It fit good and I have confidence in the quality as well as understanding what I got
It's amazing what your customers will tell you when you simply take the time to listen. We'd love to hear from you again.
THANK YOU Donna for helping me with my order it arrived early and in perfect condition! Absolutely beautiful spindles for my porch. I will definitely use you again!!
We are glad to hear you love your new porch spindles. We didn't sell them to you. We are a hearth company that sells fire for inside or outside of your home. Thank you for spreading some positive vibes though. We hope you and spindle company have a great day!!!
The sales associate that assisted me with my order was amazing, informative, and really helped me make my final selection. Delivery was a breeze - now just waiting to install it. Thank you!
Thanks so much! We’re happy to hear your sales experience and delivery went smoothly. Wishing you an easy installation ahead!
The custom fireplace doors were made correctly and fit very well. My only dissatisfaction was with the installation process. I found the instructions and the hardware complex, confusing and difficult. I had to improvise and fabricate in order to complete the installation. Compared to other modern assembly instructions I’ve used for furniture, bicycles, and other products, yours is the worst.
Hello and thank you for this insight. Masonry fireplaces can all be a little different or unique. For this reason, it's not unusual for there to be the need for improvisation when installing. Our technical support team is always here to help with questions or tips. Thank you for taking the time to let us know where our products can improve.
excellent product. fast delivery. I will order another rack soon.
It says a lot about a product when someone receives it, sees the quality, and immediately orders another. We’re so glad you were happy with your first purchase and thrilled to see your second order come through.
I ordered the 36 inch Heritage wood rack from Woodland Direct and when I assembled it I learned that it can be set up for two widths: the 36 inch width as pictured on the Woodland website, and a 23 inch width. I set it up at the 36 inch width but when I loaded in the wood, the left and right sides of the rack collapsed because the cuts in the steel at the connecting points with the frame are not deep enough to support the weight of the wood. I ended up setting it to the narrow width and it's fine but if I wanted a 23 inch rack I would have ordered a 23 inch rack. When I called Woodland customer service, I was told that I would need to pay the shipping costs for the return, and that a team would determine whether to give my a refund because the product was now "used," and even if they did issue a refund it would be minus a restocking cost. I commented that it wasn't until after "using" the product that I learned it didn't work but I got a him-haw reaction for the person. I followed up by saying if I returned the rack and they decided not to issue a refund, I would then have to pay to get the rack shipped back to me and got another him-haw reaction. This is all the more aggravating by the fact that when I initially called to make inquiries about their products, one of their customer service people hounded me by phone to try to get me to place an order and I finally had to tell them to stop calling me; when I was ready to order, I would order.
This is a strange review to find. The wood rack you purchased is made in the USA by an outstanding manufacturer. If they knew they had a unit that is compromised or weaker in certain configurations, they would not sell it like that. We are fair and honest. Your side of the story has us looking very different than the Woodland Direct that is in most of these reviews. Look for an email from [email protected]. I'd like to see where the actual problem occurred as I'm looking at the rack and can't imagine how it could be put together a full foot shorter.
Woodland Direct is a company with integrity. They have exceptional products and customer service. I would recommend them to all my friends and family, and already have!
Thank you for your kind words and for recommending us! We’re honored by your trust and thrilled to know you’ve had such a great experience with our team and products.
couldn't of been better
That’s what we love to hear! Thanks so much for your feedback — we’re thrilled you had such a great experience.
Everything was easy from order to delivery and installment
That’s great to hear! We love knowing the process was easy from order to installation. Thanks for choosing Woodland Direct!
Equipment failed and needed to be replaced. It took awhile but received it under warranty.
We’re sorry for the inconvenience but glad the issue was resolved under warranty. Thank you for your patience and for giving us the chance to make it right.
Our landscape architect specified a Woodland Direct fire pit. The fire pit arrived to their studio and was carefully stored in the palette in which it arrived. When it was time for install and the fire pit palette opened, the fire pit was discovered to be damaged. Woodland Direct would not accept responsibility, offer a replacement, nor a solution to correct the issue that I strong feel was theirs to correct. We will be sharing this incredibly poor customer service experience with our friends and family and will NOT be recommending Woodland Direct to anyone going forward unless they make this right.
We’re sorry to hear about your disappointment. Our team reviewed this order carefully, and the decision was made based on the condition of the shipment and the time elapsed before the damage was reported. We understand this outcome was not what you hoped for and appreciate the opportunity to have served you.
I tried to order and was not able to. The address drop down box did not have 1411 hwy 34 west. It had 1411 Newnan ga., but that does not tell what side of town. I got discouraged and backed out. I later went back in the next day and selected the 1411 Newnan Ga., then put my complete address on the second address line. I don’t understand not letting a customer make a purchase because their address is not in the drop down box. Y’all could be loosing customers? Hope the wood rack is as nice as it is presented in your aid. Thanks and y’all have a Blessed Day.
First order of business.....thank you for the Blessing. We'll take all the positivity we can get. As well, thank you for some helpful feedback and the well intended heads up that we could be losing business.
The most helpful staff you could ever buy from. They keep impeccable records if you ever have questions about a purchase you made even if it was years ago. Highly recommend buying from this company.
Thank you so much! We’re thrilled to know our team was able to help and that your experience stood out. Your recommendation means a lot to us!
Woodland Direct was late in shipping a chimney cap to me, I called them and they said it was lost in shipment, so I canceled it and bought another at Home Depot, first woodland was changing me $159 for the cap and home depot was charging me $72 for the same cap, then the cap showed up 2 days after I finished the chimney, I returned it in opened and unused, they still charged me a restocking fee to return the item which I cancelled to start with. I called their support and was told that was their policy, i stated that they couldn’t deliver the part and it was after their own rep said it was lost that I cancelled the part, she said it was delivered on the 13th according to their records, so I dug into it, it was proved by FedEx that in fact was delivered on the 17th with a picture, well they still stick by their policy even though they were proved wrong. They’re very difficult to deal with and they charged me 50 in restocking fees of a part I paid less then half at Home Depot
We regret that your experience didn’t meet expectations. Our team followed the return and shipping policies that apply to all orders, but we understand how frustrating the timing and outcome felt from your perspective. Thank you for sharing your feedback — we value the opportunity to improve wherever we can.
I will never do business with Woodlands Direct again the by virtue of their policy in my opinion STOLE $319.00 from me. Here is the story. I purchase a fireplace unit from them. The unit was ordered with a fan unit for circulation. My assumption was the unit came assembled with the fan. As per their policy when the unit arrive it was inspected for damage. Damage was found on a flu pipe reported and resolved no problem. Unfortunately, when we went to install the unit it was found not to contain a fan unit. Contacting the company the first representative said that these were usually shipped separately, however they did not have a tracking number. The second Employee said it did not matter, their POLICY was a two day claims window due to their arrangement with their shipping company. In my opinion the shipping company had nothing to do with the issue as the package was sealed upon arrival but minus the fan. Simply, it is my belief that the fan was never included in the shipment from Wood Lands Direct. The employees though amicable stuck to their policy saying they checked, it was shipped, and management had approved denial of the claim. I have since checked for a fan from another source and the fan unit is a whopping $79.00 retail. Any company that treats customers this way is not a company I can endorse or recommend. Their business practices are in my opinion reprehensible. I made a huge mistake and should have dealt with a local supplier that cares about customers and does not hide behind policy.
We’re sorry to hear of your disappointment. This order was reviewed and handled in accordance with our shipping and inspection policy. We understand this was not the resolution you hoped for and appreciate the feedback you’ve shared.
Thanks for sharing — we’re happy you’re enjoying your product!
共 199 条符合条件的评价
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