Customer support was soso
Received a necklace from their lab grown diamond collection but there were some small scratches on the gold on the back, which was really disappointing. They offered to cover shipping for the return and ship out a new one, which is great if you are in the US. Except it was shipped in the US and brought over to the UK. They offered to cover shipping back to the US but needed me to investigate pricing and wouldn't cover any insurance. This whole back and forth took about a month with the support team. I appreciate that the situation was a bit unique but given that they do ship to the UK, I was surprised they couldn't offer a better solution. In the end, given how expensive it was, it really wasn't worth all the hassle so have decided to keep the damaged item. Would have been nice if they'd offered me some partial refund or something. So you could purchase if you're based in the US. I wouldn't bother if you aren't. UPDATE: They did reach out and offer an explanation of why it was difficult logistically and a small refund which I appreciated so updating the rating to 3 stars instead of 2.