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购物与时尚

Moon Magic

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关于 Moon Magic

数据更新
网站
moonmagic.com
分类
购物与时尚
所在地
新加坡
状态
待认证
近 12 个月
383 条评价
差评回复率
100%(383/383 条)
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商家自述

Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.

以上内容由商家自行提供,未经平台核实。

Moon Magic 靠谱吗?

Moon Magic (moonmagic.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 958 条用户评价,属于购物与时尚分类,口碑一般。21% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评;评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

love my ring

love my ring, it is beautiful and i wear it every day.

Moon Magic 回复2026-10-23

Hello Cindy, Thank you so much for your lovely review! We’re so happy to hear you love your ring and wear it every day. It means the world to us to know our pieces have become part of your everyday moments! Kind regards, Moon Magic

Easy

Easy. Showed options. Suggested more choices without being pushy. Lovely stones.

Moon Magic 回复2026-10-23

Hello Yavonne, Thank you so much for your kind words! We’re delighted you enjoyed the experience and loved exploring our beautiful stones. We always want you to feel comfortable, inspired, and free to find the piece that feels just right for you. Kind regards, Moon Magic

I can’t wait to see it now I know with…

I can’t wait to see it now I know with the price. This is real moonstone so I am very excited.

Moon Magic 回复2026-10-23

Hello April, Thank you so much! We’re just as excited for you to receive it! Real moonstone is truly beautiful, and we hope you’ll love your piece even more when you see it in person. Kind regards, Moon Magic

You only had 1 ring available with the…

You only had 1 ring available with the stone I liked... id say get more stock

Moon Magic 回复2026-10-23

Hello Andy, Thank you for your feedback! Our pieces are made to order, allowing us to focus on the care, craftsmanship, and attention to detail that each piece deserves. We understand it can be disappointing when your preferred stone isn’t readily available, and we truly appreciate your interest in our designs. Thank you for your understanding and for being part of our journey! Kind regards, Moon Magic

Great quick and friendly response

Great quick and friendly response. My issue was promptly and politely resolved

Moon Magic 回复2026-10-23

Hello Anita, Thank you so much for your kind words! We’re glad we could resolve everything quickly and make the experience a positive one. Your satisfaction means a lot to us! Kind regards, Moon Magic

I looked at all the styles

I looked at all the styles. Was easy to navigate the site. Found my favourite look and ordered. Was fast a simple to pay. I’m excited to see my ring.

Moon Magic 回复2026-10-23

Hello Carol, Thank you so much for sharing your experience! We’re so happy to hear you found your favorite style and enjoyed how easy the ordering process was. We can’t wait for you to receive your ring and hope you absolutely love it! Kind regards, Moon Magic

I received my first Moon Stone ring and…

I received my first Moon Stone ring and am in love with it. I then ordered each of my 3 daughters a unique ring for the holidays, and I look forward to seeing the joy on their faces when they receive these special treasures.

Moon Magic 回复2026-10-22

Hello Holly, Thank you so much for your lovely words! We’re delighted to hear that you love your ring and hope your daughters will cherish their special treasures just as much. Wishing you and your family a magical holiday season! Kind regards, Moon Magic

This is a birthday present Just…

This is a birthday present Just ordered. I will review the rest of the process after I receive the item.

Moon Magic 回复2026-10-22

Hello Ryan, Thank you for your order! We hope the gift will be loved and cherished. We look forward to hearing your thoughts once it arrives! Kind regards, Moon Magic

I am still waiting for my money back

I am still waiting for my money back, it has been over a month and they only send me some automatic mails.

Moon Magic 回复2026-10-22

Hello Kaylee, Thank you for taking the time to leave us a review. Unfortunately, we have not yet received the return, which is why the refund has not been processed yet. We have reached out to you to ask for the return tracking number so we can trace the shipment and investigate the situation further. We’ll then be able to look into this more closely and do our best to help resolve the matter as quickly as possible. Thank you for your patience and understanding! Kind regards, Moon Magic

No quibbles with my return and quick…

No quibbles with my return and quick responses if it takes a bit longer than usual reassuring and understanding jewellery really pleased with and quality the only thing was the other ring was too big for me but the other piece was perfect would definately shop here again👏👍🏻❤️

Moon Magic 回复2026-10-22

Hello Deborah, Thank you so much for your kind words! We’re delighted you’re happy with the quality of our jewellery and that you felt supported throughout the return process. We hope to help you find another piece you’ll love just as much! Kind regards, Moon Magic

So many options to choose from

So many options to choose from. Simple clear details for each item and pictures showing the products on a person is great help in visualizing what they would look like while wearing them and the size of the item.

Moon Magic 回复2026-10-22

Hello Sherrine, Thank you for your lovely feedback! We’re so glad you find our product details and photos helpful when choosing your perfect piece. Kind regards, Moon Magic

A Rose Quartz Stone

I have bought multiple rings from Moon Magic and have not been displeased. Just bought a rose quartz Harlow ring in honor of my sister who is going thru her breast cancer journey. She too will be shopping for something with a rose quartz stone from Moon Magic and we will walk this journey together along with God and his divine help.

Moon Magic 回复2026-10-22

Hello Debbie, Thank you for your continued trust in Moon Magic. We’re deeply touched by the beautiful meaning behind your rose quartz Harlow ring. Sending you and your sister love, strength, and hope as you walk this journey together. Kind regards, Moon Magic

I need something to be Safe in this…

I need something to be Safe in this world

Moon Magic 回复2026-10-19

Hello Gerd, Thank you for sharing this with us. We hope our jewelry brings you a little comfort, strength, and reassurance as you navigate the world. You deserve to feel safe and supported. Kind regards, Moon Magic

EasyPeasy

I have been looking all evening for a gift for my daughter. I found something from several companies but the deal changed as I specified what I wanted. You didnt. Thank you for keeping it simple. EasyPeasy

Moon Magic 回复2026-10-19

Hello Helen, Thank you for your lovely feedback! We’re so happy you found the perfect gift for your daughter and that your shopping experience was simple and stress-free. We hope she absolutely loves it! Kind regards, Moon Magic

Great selections

Great selections, easy to navigate and informational. My shopping experience was great, I cant wait to get my ring!

Moon Magic 回复2026-10-19

Hello Kyla, Thank you for your lovely feedback! We’re so happy to hear you had a great shopping experience and found our website easy to navigate. We can’t wait for you to receive your ring and hope you absolutely love it! Kind regards, Moon Magic

I just love all the pieces

I just love all the pieces. It's a shame I can't try on for size but I'm pretty sure it should be ok.

Moon Magic 回复2026-10-19

Hello Sharon, Thank you so much for your lovely feedback! We’re delighted to hear you love our jewelry. We hope your pieces fit beautifully and that you enjoy wearing them as much as we loved creating them! Kind regards, Moon Magic

I found moon magic about 5 years ago…

I found moon magic about 5 years ago and fell in love. A specific raw moonstone set caught my eye so me and my husband purchased it. (I dont remember the exact price but it was quite expensive) The ring was beyond beautiful but after a year or so, the main stone fell out while I was out of the house and I didn't notice until I was home and there was no chance of finding it. I was so upset and thought maybe it was possible it was my fault because I wore it every single day. We ended up purchasing the exact full set for a second time. I was definitely more careful the second time around and made sure to not wear it when sleeping, showering, etc. which did make it last longer but once again the main stone fell out and I wasn't able to locate it. I emailed Moon Magic explaining all of this. They asked for proof of purchase and photographs. I provided the photos as well as the email address used when I purchased the first ring, but my husband purchased it the second time and he has had numerous emails and we aren't able to find the one he used when purchasing this item. Because of this, moon magic responded saying its been too long and since we cant locate the second proof of purchase they are essentially disregarding my situation. I have spent years referring people to this company and singing their praises, but the way they have responded to this has made me lose any and all love I have for moon magic and their products. I have other pieces of jewelry from them that I dont even care to wear anymore. I understand policies and that a refund may not be an option but the fact that I have been a long time repeat customer and they couldn't show even an once of remorse or compassion tells me they are a company I dont want to stand behind. If you are in need of a beautiful piece of jewelry that will fall apart after 1-2 years of use then this company is for you! Otherwise, I recommend going with one of the many other companies that offer similar products. Very disappointed

Moon Magic 回复2026-10-20

Hello Taylor, Thank you for being a part of the Moon Magic community over the years. We’re truly sorry to hear about your experience with your Raw Crystal Moonstone Ring, especially after purchasing the set twice and enjoying our jewelry for so long. We understand how upsetting it must have been to lose the main stone on both occasions, and we’re sorry that this experience has affected your trust in us. Although the original ring is no longer available in any size and the order falls outside our two-year warranty period, we didn’t want to leave your concerns unaddressed. After looking into your case, we’re glad we could offer a gift card as a gesture of goodwill. We recognize that this doesn’t undo the disappointment you’ve experienced, but we hope it demonstrates that we value you as a customer and appreciate the years you’ve spent supporting our brand. Thank you for sharing your feedback and giving us the opportunity to look into your situation. We hope to have the chance to restore some of your confidence in Moon Magic in the future. Kind regards, Moon Magic

Great deals and everything looks…

Great deals and everything looks dazzling! Can't wait to see all the pieces in person.

Moon Magic 回复2026-10-19

Hello Amanda, Thank you so much for your lovely feedback! We’re thrilled you’re enjoying our offers and can’t wait for you to see your beautiful pieces in person. We hope you love them as much as we do! Kind regards, Moon Magic

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