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Hannah

英国

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JJ's House

Whilst the concept of the try on…

Whilst the concept of the try on dresses is brilliant and the quality of the dresses are lovely. It is frustrating the availability of colour and size on the try on dresses. I ordered 3 previous orders with JJs for try on dresses. As you can only order 4 dresses at a time, I placed 2 separate orders. The orders were both processed and sent out. But when it came to me having to order the try on dresses for my bridesmaids who were specifically coming down to try their dresses on as they live 6 hours away. I had to place 2 orders again as 4 try on dresses was not enough. They accepted both of my orders and then emailed me the next day to say they would not send my 2nd order out until they’ve received my first order back. The only way to contact them is via email. Once I explained my reasons why, they said “we have no authority to send the 2nd order out”. What a crock of s***. I’ve since had to request to cancel my 2nd order as it will arrive way after my bridesmaids are able to come down. They need to increase the amount of try on dresses allowed to order at one time as it doesn’t work for multiple bridesmaids with different tastes or size. And if they are going to restrict, they should not let you place additional orders. The best thing is, they sent me out 6 try on dresses the first time so explain that to me?

2025-02-14有帮助 1