Response to fault enquiry was slow
Response to fault enquiry was slow. Needed repeated emails to get follow up questions answered. When replacement parts were supplied, no further assistance to help calibration checks. Sending whole test equipment to China is cost prohibitive so companies need to assist customers in timely manner. Even though test equipment is now useable (un-calibrated), it is now a backup instrument as I purchased new replacement instrument from another supplier due to delays in getting fault fixed.