Order cancelled without any communication first, Next to useless customer service, Can`t even give a straight answer to simple questions!
I ordered a laptop bundle over the Christmas break that included a laptop, earbuds, wireless mouse and GT2 Porsche Design watch. The order was due to be dispatched a week later (due to the Christmas break), but after 2 weeks I had still heard nothing and my order hadn`t been dispatched. I contacted customer service to ask if they could update me on the expected dispatch date and the reason for the delay. I received a prompt reply the next day to say the delay was due to the quantity of orders taken and some orders were delayed, and they could not give me a delivery date due to "products are not taking out of storage yet "(??). When I place my orde,r nothing was showing as out of stock! I replied to say I was surprised Huawei`s stock control wasn`t better, and I had expected to be contacted sooner if there had been a problem, and could they expand on the statement "products are not taking out of storage yet " as I didn`t know what this meant, also, could they give me more of an indication of whether delay would be days, weeks or months. I received a prompt reply again the next day, this explained that the item out of stock was the GT2 watch and they did not know when it would be back in stock and as such, they were CANCELLING MY ORDER!! Now for me this is terrible customer service, they gave me no options to wait and see if the watch came back in stock or to accept the order minus the watch, they just cancelled the order and told me I could re-order without the watch. As this was a Christmas promotion it was no longer available, plus the price of the laptop had increased by £50, but I had been given a £20 (wow) discount code for my inconvenience!? I did reply to customer services to ask them to reinstate my order and to tell them I was prepared to wait until a time they were sure the watch wouldn`t be back in stock before cancelling, but I received no response to this request, indeed, I never received a straight answer to any of my questions! - truly a shocking customer experience and as such I have no intention of buying Huawei products ever again. I would suggest you take there stock status with a pinch of salt! I only wish I`d read other reviews before placing my order.....