Underwhelmed with the calibre of the staff
I guess the one positive is some of the complaints are looked at quite quickly but that is about the only redeeming feature. I have raised a few complaints about our local authority. One triage manager has failed to recognise that I had used proper complaints process and the LA had underhandedly not treated my complaint as a complaint. The triage manager was forcing me to get a response that I had no control over. This has led to a delay by 3 months in my complaint being looked at. Another investigator seems to be using AI to respond to questions so that what he writes is unintelligible and does not relate to the specific question being asked. The internal complaints system to LGO is nonsense - either hand your complaint to the case worker or send a snail mail to an anonymous address (no title given). Feedback on the website is not feedback, but just a demographics data gathering exercise. Obviously, like the Local Authorities, are gaming the system so their inadequecies are not reported. Just another corrupt civil service in the UK.