Pray you never have to make a change or get a refund
Olotels.com are by far the worst organisation I have ever dealt with. My whole experience went sour when I had to reduce the length of my stay of one of my bookings - Olotels tried to charge me for an extra night instead of refunding me. It took 2 weeks of emails before they finally accepted that they should be refunding me for a shorter stay. Then Olotels.com refused to refund my credit card, and demanded I send a copy of banking documents via email (which is not secure and can easily be intercepted). My bank told me that it was an unacceptable security risk and that under absolutely no circumstances should I do this. I eventually relented and provided my banking details rather than lose my deposit. But then Olotels started demanding all kinds of different numbers and documents - weeks went by trying to give them all the details they demanded. Then they entered the banking details completely wrong. It was hard to tell if they were so utterly incompetent they couldn't correctly transcribe a 6 digit number or it was a deliberate stalling tactic. Weeks later I still don't have a refund and I have had to report them to my credit card company for a chargeback to try and get my money back. I will NEVER use this company again and I advise others to stay away from them. REPLY: I have now cancelled all of my bookings with you, the reservation numbers are: L3NF580205 L3NF194230 L3NF111298 I don't see the point of sending another message to your organisation as I've been trading emails with your organisation for weeks about these refunds. Olotels already have all the information needed to process them. Oh and please don't try to imply the order number associated with this review is invalid - you know very well that this review has been through Trustpilot's purchase verification process. REPLY #2: Ok so I see you have completely deleted your first reply and replaced it with an undertaking to contact me and "provide you with the best solution". Look this is simple, and there is only one solution. Olotels have stated that I am entitled to refunds for 3 reservations - a total of A$880.26 - the solution is to refund this amount to my bank account. I have provided all the details you need to make the refund so you have absolutely no excuses for failing to do this, and I should not be paying interest on my credit card for these amounts because of your failure. UPDATE I received an email notification saying they had processed a refund. A week later I see no money in my account. I am still owed refunds for two more transactions worth over $600 in total. I have tried to contact them and Olotels.com are completely unresponsive to emails. I started out thinking this was just a refund gone wrong with poor follow up to correct it. I think this is something more - it appears they are deliberately ignoring my attempts to resolve this. I have given up on Olotels and have reported them to my credit card company. It seems the only way to get a refund out of Olotels.com is to get a chargeback through your credit card company. FINAL UPDATE A few days after I reported them to my credit card company olotels finally refunded all my money. Olotels.com are still the worst organisation I've ever dealt with. When I booked they were a couple of bucks cheaper than reputable booking companies, but I've spent weeks now trying to get this sorted out. Frankly I'd pay double their rates just to avoid having to deal with them.