Dont stand behind their brands
First off let me state I was just walking and the boots broke. I have not had them that long and the last ones I had lo wasted like 10 years. Below is the conversation. On Mon, Apr 06 2020, at 0309 PM, You received a new message from your online store's Order Num City Fowlerville State MI Country United States Topic Other Help Returns My Boots buckle broke. I have not had them that long. I think its a manufacturer defect. Can I get a replacement? I can send pictures of the broken buckle. Never had this issue before. This is my second set of boots and the last ones lasted a long time. Dear Pete, Please email me the pictures of the damage and overall of the whole boot. I did that. here is response See On Sun, Apr 12 2020, at 10:48 PM, Leatherup Customer Service customerservice@leatherup Thank you, we received the pictures I will forward them to management and will contact you with the update. response!! Hello Pete, And then this response I got back. Management confirmed that we don't have extra buckles to ship out, but they approved a 15 dollar refund to have you take the item to a repair place. We are sorry that we are unable to assist you with more, please let me know if you wish to take the refund I sent this back and have heard nothing. The buckle is sewn in