Prompt, courteous, customer-oriented
Prompt, courteous, customer-oriented service
T.K.
美国
5★ 评价
5👁 被浏览
1👍 有帮助
5 条评价
AVOID!!! HARMFUL TO THE OPERATING SYSTEM
Over the past two years I attempted three times to install WPS Office on my machine. Each effort resulted in enormous problems. WPS commandeers crucial parts of the operating system. The computer cannot restart or shut down. Other office applications' icons are being altered permanently even after painfully uninstalling WPS. Following damaging uninstallation, harmful residue still remains in the registry affecting other Office applications. The only way to restore the system to a previous date was in safe mode, after which even after cleaning the registry applications had to be reinstalled, icons still altered. AVOID!!!
Superior Products, Impeccable Service by rep. Megan Z.
This is one of the very few software companies whose unequalled products, customer-oriented service, and high professional and ethical standards continue to make me want to revisit their website, looking for computer programs I need. Recently, as I was preparing to write a review about the “AOMEI Backupper Professional” and the “AOMEI Partition Assistant”, representative Megan Z. again did something to impress me. Nevertheless, I wish to go on record as saying how pleased I am with this company's first-rate products and repeated confidence inspiring service. I would recommend it highly.
BUYER BEWARE: UNETHICAL BAIT AND SWITCH
They advertise 30-day money back guarantee, Trial money back guarantee. After downloading software, they do not allow you to use unless you pay - WITH THE UNDERSTANDING OF THEIR MONEY BACK GUARANTEE. The software does not work. They refuse refund within 24 hours of purchase. They bounce you back-and-forth between the payment clearance company "2Checkout" also known as "Verifone" which is equally unethical colluding with seller. AVOID AVOID UPDATE: Following this review they issued a refund. The ordeal with their delay tactics, and lack of cooperation should be considered by future buyers. This is regrettable because this company has abandoned past good ethical practices.
AVOID AVOID
AVOID AVOID Company is based in Hong Kong. Takes in payment, never issues 10% discount offered, sends email acknowledgement of order placed but issues no order number. 24/7 Chat is a farce. After entering the required information, name, email address etc. (for order number I entered invoice ID received from payment processing company), merchant's chat system goes blank -literally. Waiting forever for a response, nothing happens, just a blank screen. Attempted their chat system three times, same result: Blank screen. Then I tried to open a case following prompts appearing on their website. Case would not advance without an order number which merchant had not provided. Invoice ID not accepted as order number. Finally I opened a case with payment processing company which reviewed problem and issued refund promptly. Curiously, soon after the refund request was submitted with the payment processing company, merchant emailed an order number which was the same as the invoice number I receiver from the payment company but merchant would not accept. PS: Subsequent addition. Merchant response below consisting entirely of convenient excuses also seen in other review replies.