Nightmare in the Travel Industry
Booked our hotels in February. Needed to cancell our reservation in April due to my husband's illness. Company indicated that we would receive our refund in 5 days. It is July 14, no refund of $728.00. The company continues to tell us they require more documentation. I have sent and resent documentation. I have talked on the phone with Olotels customer service. The last time I have talked to them was on Thursday, July 10th. We had a bad connection and Olotels was to call me back - no return call. This is truly a nightmare that I do not seem to wake up from. Please give me back my money.