Complete con, not an ethical company as portrayed
Unfortunately, I can confirm the bad reviews here. I was also sucked in by the vegan marketing, but this is in fact just cheap tat from China. It may also be vegan, but it is not the quality promised on their website. I recently bought some trainers, which arrived marked the size above the one I had ordered, but despite this they were at least a size too small. Clearly the size labelling was inaccurate, confirming poor quality. I emailed and the customer service was rapid and friendly and requested a photo of the shoe size, which I sent. Then after a few emails, I was requested another photo of me (trying to) put on the shoes, which I sent. They confirmed they were sending another, larger, pair. A month later the trainers arrived and they were exactly the same as the original pair, marked the same larger size, but actually far too small. So I emailed again to explain they had sent me the same size with the same problem, attaching another picture clearly showing the shoes and the size displayed. Another customer support responded, asking me to send more pictures! I said I've already sent numerous pictures, it was getting ridiculous, now I would simply like a refund. No response. I sent a reminder a week later and still no response nearly two weeks after asking for the refund I've heard nothing. So two months after my initial order I have another pair of trainers I cannot wear and no way of sending them back and no communications from the customer support. I had high hopes and was very pleased to find a vegan company selling bags and shoes etc., but LeafySouls are sadly a complete con, time wasters and you will end up out of pocket with an item that is not what was advertised on their website. Don't waste your money!