Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
Leafysouls（leafysouls.com）在 OK.one 的综合评分为 2.3 分（满分 5 分），基于本站收录的 133 条用户评价，属于购物与时尚分类，口碑较差。57% 的评价为 1 星，差评比例偏高；商家回复了 92% 的差评。数据最后更新于 2026-10-24。
Big changes in a vegan company. Great place, love it and amazing support!! I'm new to the vegan lifestyle. I contacted Leafysouls to ask about the best way to get started as a beginner and within in 3 days had a well-thought out response to my comment and personalized recommendations. I'm definitely going back .
Hopeless is a word I would use. I ordered a purse for my girlfriend that she said she loved. What arrived was nothing like what I ordered except it was a purse and was the same size.
Poor quality bag. Minimal use and no heavy load. Inner lining fallen apart and outer shoulder straps have frayed and broken. No luck in getting a replacement as the 30 day guarantee expired. The bag is faulty. One wouldn't expect it to break in the first few months of use. Disappointed and unimpressed. I won't be ordering from Leafy Souls again!
AVOID at all costs. Absolutely NOT an eco company, not a reputable company at all. I bought a coat as a gift, it turned out to look nothing like the one shown on the website. They will not accept returns and promised a refund that has not arrived. Showed me an email (to me) as if it were proof if a refund! Crooks.
Hello Sue, Thank you for leaving us a review, albeit negative. Our sincere apologies for a bad experience shopping with us. I found that your order has been refunded last March 21, 2021. The money should have been refunded back to your original payment method in 5-10 business days. Please let us know if you have not received the refund and we hope this should not be the case. Once again thank you for bringing this matter to our attention. We sincerely appreciate your patience. Sincerely, LeafySouls Team
I have bought 2 handbags with them, the Gypsy Crossbody purse and the Molly Vegan Womens Large shoulder bag. The Gypsy purse looks nice and is well made. However, the Molly bag (the more expensive one) is very poorly made and looks, feels and smells very very cheap. The description on the website says it's suitable for heavy goods, I have a feeling it will break if I just put my water bottle in it. I wouldn't buy from them again. Not worth the money, plus I highly doubt that that the bags are made from eco-friendly materials
Ordered 3 items which I regret. Terrible terrible quality. Wouldn’t wear and definitely not worth the money. I haven’t even tried to return them as I believe it will be a waste of time and effort. I’ve already wasted my money. Never again!!!
Since I've become more conscious of my clothes and their environmental impact, I've researched and bought recycled, upcycled and sustainable fabrics with a vegan emphasis. I ordered a truly lovely looking red hemp linen top and a sustainable cotton sling bag from this company. The first top was lost in the post. The 2nd came 2 months after order and the bag followed a few weeks later. The items were in plastic ziplock bags sent by India post. No real packaging and no receipts. I'm a large but this was an XL and it simply isn't even an M size. I can't fit my arm into it. The materials? My biggest disappointment: no hemp linen at all. In fact, it's 65% cotton and 35% polyester! The bag leaks colour over everything it touches so unless you want to wear black all the time, it's useless. The strap doesn't fit over your body either, just sits at the side of your bust. The customer service though was spot on. Kind person, polite and helpful insofar as he's able. Unfortunately they won't give me a full refund but I've settled on 70% and keep the products. I'll give them to a tiny person instead. Don't be fooled by this company. Their clothing, material, ethics are NOT sustainable. The top was made in China and bag in Malaysia and shipped from the US?! They are fraudulently showing themselves to be environmentally conscious but they aren't. Please don't buy from them.
I ordered a bag from Leafy Souls and was a bit worried as I have never bought from them before and read a few reviews before ordering. I have to say the bag is beautiful, well made and I just love it. It did take a couple of weeks to arrive but it is coming from overseas and we are so used to ordering online and getting it next day, it is worth remembering that you will have to wait a bit for delivery. I also liked the fact that packaging was minimal as so much of what we buy is wrapped up in so much packaging and plastic. Was so pleased with the bag have ordered another one as a gift.
Searching online for a socially responsible alternative in women’s bags, I came across Leafy Souls and initially purchased two canvas bags. They are beautifully designed, light-weight, and practical. I am giving one away as a gift and have ordered a third one. In addition, as the name suggests, Leafy Souls uses non animal materials. The company also offsets its carbon footprint in shipping. Impressive!
Disclaimer: I normally don't write bad reviews and I'm quick to provide a glowing review for great customer service, but after months of frustration, I'm compelled to provide my feedback on Leafy Souls so other customers don't go through the same issues as me. I'm extremely disappointed in my experience with Leafy Souls. I ordered a handbag and purse for my wife for Christmas last year (she was super excited to find a vegan-friendly handbag and purse) but only the purse turned up (the quality of which was rather questionable - the package came straight from China, not the US, and I'm not sure who's looking after their quality control but it's pretty appalling). I contacted Leafy Souls and to their credit, they said they'd process a refund for the handbag and provide a 50% credit for the purse. They said they processed the refund but I never received the funds. I've been chasing now for many months and they no longer reply to my emails. The whole experience has been really disappointing for both my wife and me. We ended up giving the purse to a local op-shop and I didn't end up getting a supposed vegan-friendly Christmas gift for my wife. On top of that, I'm down $USD76. So please be careful before ordering anything from this site.
Hello Michael, Our sincere most apologies for a bad experience shopping with us. Please note that we are looking into more details regards the refund at our end. Unfortunately since our bank is confirming that this refund is done and your is saying it has not, we have opened a dispute on the same for more information. Thanks for taking the time to bring this to our attention. We are very sorry we failed to meet your expectations. We appreciate your understanding and patience in this matter please and we will reach out to you via email shortly. Thank you, Sincerely, Leafy Souls team
This is NOT a vegan or eco conscious company. I ordered a top that was sold as 100% linen, it is in fact 35% polyester which I usually avoid for environmental reasons. The top is mishaped and bright pink rather than the dusky pink in the photos. It cannot be worn due to the seam around the bottom being very small and upper half big. I also got some trousers in a medium. The size guide says 32" waist, 42" hips. Being unable to get them over my thighs I searched for a zip or fastening. Nothing. So I measured them. The waist is indeed 32" but there is no way to get this over your thigs because the waist does not stretch and there's no opening! Finally, (god why did I order three things), I got a dress which was sold as 100% linen wrinkle resistant. It's a synthetic fabric, maybe polyester, not linen and it looks like it's been sat on by an elephant for the last month. The cut is wonky and can't be worn. Terrible quality of all products, not made from the materials described, packaged in layers of plastic, not eco, look like they've been made in sweat shops (ie cut out from a large pile of fabric), and I'd take a guess that they are almost definitely not vegan. I wish I'd read the reviews before I parted with my money. Not only will I not shop here again it has put me right off buying any clothes online.
Hi Susi, Our sincere most apologies for a bad experience shopping with us. One of our senior agents has responded to you and she will take care of your issue. We do our best to ensure that we have a tight quality check process and sadly this one doesn't seem to fit your standard. This is definitely not what we want you to experience. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention and please be assured that we are looking into the matter from our end. We are very sorry we failed to meet your expectations, Sincerely, Leafy Souls team
I'm in France, I expect my order for 1 year and customer service leads me in the boat. Never again :(
Hello celibeco, First of all our sincere most apologies for the inconvenience caused to you. We are sorry that your order was delayed. We have checked on your order and we noticed that our customer support agent has refunded your order. Incase you have not received your refund, kindly reach out to us on [email protected]. Once again our sincere apologies for the disappointing shopping experience with us, Regards, Leafysouls team
Good quality produce. Very prompt and informative customer services. Delighted with both items.
Hello TJ, Thank you for taking the time and posting the review. We highly appreciate it and glad to know that you liked your order and our service. Enjoy the products and hope to be able to serve you again, Cheers :) Leafy Souls team
Do not buy from this company! I tried to buy some vegan bags and was fed constant delaying tactics and apologies. All I want is my money back now. Ethical company eh Leafysouls!? Sort your customer service out - you've had my money over 5 weeks and still no shipping date! Just give me my money back!
Hello Calvin, Our sincere most apologies for a bad experience shopping with us. One of our senior agents has responded to you and he will take care of your refund. We do our best to ship your order as fast as possible to make sure you will receive it on time. However, despite all our efforts, unfortunately there are delays due to the current global situation. This is definitely not what we want you to experience. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We are very sorry we failed to meet your expectations, Sincerely, Leafy Souls team
Do NOT purchase from this company. I was gifted a 50% shopping voucher and encouraged (in writing) to have a shopping spree by the staff. I ordered a number of items because I wanted to support the vegan product initiative. A month later there was still no despatch notices so contacted team. Eventually I was told by staff to apply for a refund as there was no certainty that they would be able to fulfil my order. Like the products, the refund was also not forthcoming and I’ve had to apply to bank to get my refund. Extremely disappointing.
Really helpful and friendly service!!!! Thanks again.
Big changes in a Vegan company. You can see the difference in their message in their website design and in their product. Contacted Leafysouls and within in 3 days had a response to my comment ..Good job
Handbag and wallet arrived quickly . Ordered sandals later...but for delayed ..the ..support was good...They cancelled the sandals later and refunded without prompting due to a delivery problem ..probably related to Corona..
Hello MS Paula, Thank you for your honest feedback. Yes we agree with you we cancelled the order because most countries had closed their borders at the time and we could not manage to deliver your order on time. We would like to let you know that the shipping times have returned to normal and you can place your order again. Once again thank you for your feedback.
If I could leave zero stars I would. Waited forever for my delivery. When the boots arrived they were not the size 5 I ordered and look too tiny for the size 4 the label says they are. Terrible quality. Look awful. They came in lots of horrible plastic packaging. Now I can’t get any help at all from customer service, no response to any emails I send. Stuck with a horrible pair of boots that wouldn’t fit me even if I did want to wear them!! Avoid this company
Hello Gemma, First of all, our sincere apologies for the inconveniences caused. We are really sorry for sending you a smaller sized item than the one you ordered. It was never our intention to send you a wrong item and for this we are really sorry. Our apologies you could not get a hold of our customer support team. During the period our team was really swamped with tickets and we could not get back to you on time. We have since fixed the issue to ensure our customer get the best experience even during the high sales season. We have also checked on you order and we noticed that our fulfilment team refunded your order and notification sent to you. Incase you have not received your refund, kindly reach out to us on [email protected]. Once again our sincere apologies for the inconveniences caused.
I ordered a Cleo bag for my girlfriend and she loves it!
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