Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
Leafysouls（leafysouls.com）在 OK.one 的综合评分为 2.3 分（满分 5 分），基于本站收录的 133 条用户评价，属于购物与时尚分类，口碑较差。57% 的评价为 1 星，差评比例偏高；商家回复了 92% 的差评。数据最后更新于 2026-10-24。
They sell leather and say it's vegan. Do not buy from them!!!
Hello Raaf, We assure that all the materials that we are using are all vegan and cruel free. In case you received a Leather product from us kindly do let us know. We are happy to know which product was sold as real leather so as we can fix this and avoid it from happening to someone else in future.
This smells a lot like fraud! Leafy Souls is selling winter vegan womens waterproof snow boots for 63.70€ which they present as a reduction from 277.34€. The exact same boots are on sale on a different site for 9€!! – There is a blatant absence of important information on their site on how products are produced. Their customer service could not provide me with this information either. As a vegan caring about the ecological impact of an item, I cannot purchase from a site that is unable to specify production methods. Vegan companies usually also care about an ecological production chain but here they offer products without mentioning that they are made out of organic/recycled materials or that they are colored using eco-friendly dyes. There are no eco certificates. Therefore, products may be vegan, but they are produced under cheap and environmentally disruptive conditions and then sold (at a higher price) to people who care about being vegan - which is hardly cruelty free or ethical. It is sad when ‘vegan’ is being used for this type of advertisement. Under ‘A Great Cause’ they claim that they ‘donate a percentage of’ their profits, however, fail to precise the percentage.
Hello Elena, thank you for your review. Kindly note from your review you say the boots are exact as one from the other store mentioned. We would like to let you know that this claim is not true in any way as we do not source from the same place as the said company mentioned. Kindly note that we source our products from Vegan Supplier and manufacturer which may not be the case with the other store. Hence the price and quality difference. You also mentioned we do not care about ecological production because we have not mentioned our products are made from organic/recycled materials. We would Kindly also differ with you on this as well since lack of this information does not mean we do not care about the environment. We are selling products which have lower effect to environment as compared to production of non-vegan materials like Leather etc. Production and our products also have way less negative impact on environment as compared to production of materials like real leather etc. We may not have products that have no negative impact to environment or even its production not affecting environment negatively but what we do have are products that are way less harmful to environment, use less energy to produce compared to other non-vegan products. On the issue about eco-certificates, we would like to point out that we are willing to share with you more information on this. Kindly send us an email on [email protected] and we will share any relevant information with regards to this. Also kindly do note that companies may have eco-certificates and still produce their items unethically hence availability of eco-certificates does not certain friendly working environment or production or materials in a less environmentally disruptive conditions. What we do is we partner with suppliers whom we have vetted and are sure that they have good working conditions and process they use to produce our products are good for our environment. Last but not least we acknowledge the lack of specificity and we welcome this feedback. We are going to ensure this information is available. Also kindly note in the past we have donated to animalplace.org and you can find the video here: https://web.facebook.com/animalplace/photos/thank-you-to-leafy-souls-for-supporting-animal-place-and-helping-build-a-barn-fo/10156438385373220/?_rdc=1&_rdr and https://web.facebook.com/leafysouls/videos/2348866841810222/ Thank you for your feedback. For any clarifications, kindly feel free to contact us on [email protected]
Ordered a bag. I waited a month for it and it looked nothing like the picture advertised and the quality was HORRIBLE. Do not order from them.
We apologize for the negative experience you had by ordering from us. Kindly send us an email on [email protected] and we will gladly find a solution to this issue.
Wish I had never ordered from this site. Bag I ordered took to long to arrive . I can not return it as they don,t do return,s. Not even sure you can refuse a return. Do not touch leafy soul,s. They appealed to me with there vegan status. But never again. Rubbish.
Hello Tracey, Thank you for letting us know know about this. Your feedback helps us get better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Upon checking your problem in our records, we noted that your order was refunded and the confirmation was made on your end. In case you have not received your funds, you would like the opportunity to further investigate your comments. Could you contact us at [email protected]? We will work with you to resolve any issues as quickly as possible.
After many, many emails back and forth, I did get some satisfaction. I really like their bags, but they have a non-refund policy that is horrendous. I finally got some credit against another product, but it was hard work. It's a pity because the products are great and I so want to get away from plastic and leather. If they read this please be more flexible....
Hello Renee, We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like to tell you that we have heard you and we have made changes to our refund and return policies. We would like to tell you that we have made major changes to our operations and guarantee you the best experience once you visit our store again. Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to get you back as our customer. Kindly feel free to reach out to us anytime through our email: [email protected]
I received an email on the 7th of September 2019 that my order has been shipped - to date nothing arrived!!! After several attempts to find out where the parcel with my bag is - they only send a link in response that does not open or give any info when the parcel will be delivered or where it is. RV157355817CN This is the worst online purchase experience so far.
Hello Hadelle, Thank you for letting us know know about this. Your feedback helps us get better. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Upon checking your problem in our records, we noted that your order was refunded because we could not deliver the order to your address. In case you have not received your funds, we would like the opportunity to investigate your issue further. Please could you contact us at [email protected] ? We’ll work with you to resolve any issues as quickly as possible.
The package took forever to arrive, the service reps don’t answer the questions. I’m waiting for my return address to send eh super cheap bad quality products that I overpaid for back to these fake designers. This company exploits the vegan movement by claiming to be ethical, yet the bad quality service and products show otherwise
Hello Jesse, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like to let you know that we take product quality issues very seriously and we hope you had raised this issue early enough in your communication with our customer support reps. We can’t fix the past but you have my personal commitment that we have improved on the way our customer service reps handle similar issues. Until then, please accept my sincerest apologies on behalf of everyone on the team.
wonderful bag the only downside is delivery times, mine came after a month
Leafy Souls is a fantastic company taking the lead and initiative to making a difference on a Global platform. Their wide selection of environmentally friendly Vegan based products are of very high quality and great prices. The company also has impeccable Guest Service! Yes “Guest Service”, ...never once during a purchase, or correspondence with Jenny or Customer Service, have I felt as just a Customer. The Newsletters, $ Contribution Program, Ultimate Vegan Battle Plan info email etc all create a relationship with their base visitors to the site. I encourage you....Take a moment visit their site. This Company is a “Leader” and will continue to “Rise” as the Awareness increases in the industry.
Unfortunately, I can confirm the bad reviews here. I was also sucked in by the vegan marketing, but this is in fact just cheap tat from China. It may also be vegan, but it is not the quality promised on their website. I recently bought some trainers, which arrived marked the size above the one I had ordered, but despite this they were at least a size too small. Clearly the size labelling was inaccurate, confirming poor quality. I emailed and the customer service was rapid and friendly and requested a photo of the shoe size, which I sent. Then after a few emails, I was requested another photo of me (trying to) put on the shoes, which I sent. They confirmed they were sending another, larger, pair. A month later the trainers arrived and they were exactly the same as the original pair, marked the same larger size, but actually far too small. So I emailed again to explain they had sent me the same size with the same problem, attaching another picture clearly showing the shoes and the size displayed. Another customer support responded, asking me to send more pictures! I said I've already sent numerous pictures, it was getting ridiculous, now I would simply like a refund. No response. I sent a reminder a week later and still no response nearly two weeks after asking for the refund I've heard nothing. So two months after my initial order I have another pair of trainers I cannot wear and no way of sending them back and no communications from the customer support. I had high hopes and was very pleased to find a vegan company selling bags and shoes etc., but LeafySouls are sadly a complete con, time wasters and you will end up out of pocket with an item that is not what was advertised on their website. Don't waste your money!
Dear Catherine, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like to let you know that we take product quality issues very seriously. We are happy that you reached out to us with regards to this issue. We have also confirmed with our fulfilment team and they confirm your order was refunded. If you did not receive your refund, we would like the opportunity to further investigate your comments. Could you contact us at [email protected]? We will work with you to resolve any issues as quickly as possible. Thank you.
I received my handbag quickly and without a hitch. However I had ordered a dress that did not fit my arms. After working with Leafysouls customer service, we came to an agreement and a satisfactory resolution. I have since placed another order and am concerned about shipping time as I go on vacation for a month 10/6. This is not a customer service issue though. Just want to let you know I had an issue, got a satisfactory, quick resolution, and am doi8ng more business with Leafysouls.
I ordered a handbag but got the wrong one so I contacted the support service. Soon I got really friendly and fast help by a nice employee with whom I could settle the case to make it a win-win for both sides. Will definitely order again due to the top quality and friendly support I got.
I ordered the cleo bag a year ago and love it no problems with delivery and good quality, so i ordered a large for my daughter for school it arrived on time but she found it a little to big. contacted customer service and they sent me a new bag greatly discounted. found the service excellent and timely
Very bad quality and items took almost 5 weeks to arrive. I also still have one item outstanding, now almost three months since my purchase. I have to say I am very disappointed and suggest, if leafy souls once to get ahead of the game, they start paying close attention to quality and ethical value and perhaps then they wouldn’t get such negative feedback. I’m afraid I will no longer purchase any item from them again.
Hello Nora, We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future. Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I ordered a beautiful tapestry and a cute T-shirt from Leafy Souls. So happy with both products. I received both items very quickly and the quality for both is great. The tapestry was exactly what I was hoping it would be and looks so good hanging on my wall in my guest room:) The T-shirt fits true to size and is very soft. Thanks Leafy Souls I will definitely be purchasing more from you.
I had a positive experience with Leafy Souls in every communication, except I did not order anything due to the high prices. Now that I understand that their merchandise comes from China I will NOT be ordering anything. I continued receiving emails from a representative of the company asking me for reviews; I was initially promised a $20 gift card which I have never received. I probably won't use it because of their exorbitant prices on cheap Chinese crap. I'm very disappointed; I thought they were legit until I read previous reviews.
I got an ocean floor projector. At first I thought it was kind of cheap due to packaging. Delivery wasn’t too bad. When i ordered it the remote didn’t work (it takes AAA batteries that doesn’t come with it which i didn’t know) after the batteries were in the remote still didn’t work. I emailed the site and they sent me a new one and it works perfectly. This is definitely a favorite purchase! :)
The products I received from Leafy Souls were extremely poor. The quality was low. I ordered a pair of sandals that I literally threw in the garbage immediately. They smelled bad and were terrible quality. I also received a purse with a random logo on it that was not visible in the image when I purchased. I am still waiting one additional item, 4 weeks later. I read that returning an item to this company is near impossible so I didn’t even bother. I just figure it’s my fault for not doing my due diligence with research before purchasing from them. I love their mission statement and wanted to purchase quality vegan goods but unfortunately this is not the place to do it.
Hello Heather, We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future. Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
Honestly terrible. The dress I ordered is PAPER THIN and see through. It’s so cheaply made. I reached out to customer service and all they said is “we’ll give you a discount for the inconvenience.” I won’t ever be wearing this dress so I tried emailing them again and still waiting on a resolution. This is a scam and very frustrated that their items look nothing like online.
Hello Lauren, Thank you for your review. we are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like to let you know, after searching our records, we could not find specific records under the name Lauren. We are reaching out to you on this review requesting you to share more details for us to assist you further. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] ? We’ll work with you to resolve any issues as quickly as possible.
Utter scheisters! Do not touch this company with a bargepole. They sent the wrong size shoes... twice! It took four months to get a 50% refund. Truly awful experience.
Hello Angie, We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies and also made changes to our internal processes in general so this should not happen in future. Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
共 133 条符合条件的评价
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